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What do you think shows up on the phone when your company tries to contact customers? Does it include your company’s name? Does it come up as an...
Customer Experience
Make the Call: Retail Communication Trends for Consumers
Retail communication and customer service go hand-in-hand. People want their experiences to be positive and unique – anything less could sway...
Can You Hear Me Now? – What Customers Want from Mobile Providers
For mobile providers, one of the main concerns is caring for customers, keeping them both satisfied and loyal. But how do you know how happy they...
Brand Reputation Management: The Impact of a Branded Phone Call – Infographic
Can a phone call impact your company’s brand reputation? According to the 2021 Brand Impact Report, the answer is a resounding yes – but in ways...
Could Branded Calling Save Lives? Search and Rescue Effort Hampered by Anonymous Calls
Could branded calling save lives? In mid-October, a hiker near Lake County, Colorado was lost overnight. After receiving reports about a missing...
The Buyer’s Journey: Your Brand and Connecting with Clients
Companies - how do you connect with your customers? You're probably thinking about emails, digital and print ads, and other forms of communication....
It’s Time for Companies to Rebuild Trust in Phone Calls
Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the...
Got Delivery? Your Customers Want To Know It’s You.
Got Delivery? 2020 Food Delivery Report Your Dinner is Calling Ring! Ring! It’s your burger, pizza, or snack on the other line. Punctuality is...
Financial Consumer Preferences: Survey Shows Customers Favor a Phone Call
Modern banking has shifted almost entirely online. Banking customers can check their balance, transfer funds, replace a lost card or even apply for...
Infographic: Insurance Customers Still Favor the Phone Call
There are plenty of reasons why a consumer might get a phone call from one of their insurance providers - but according to our latest survey...