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It’s everyone’s favorite time of year – open enrollment season! (Sorry, it’s not quite the holiday season yet.) Insurance companies and third-party...
Branded Communication
Hungry for Phone Calls: Insights Into Food Delivery Customer Preferences
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re...
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Updated on 8/28/2023 Call centers strive to create a positive experience for customers. We’ve gone over some...
Press Release: First Orion Partners with Jenne to Accelerate Adoption of Branded Communication
Telecommunications company expands market reach with TSB partnership and improves channel partner ecosystem with new portal NORTH LITTLE ROCK, Ark....
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
Every business sets its own KPIs to measure success. You can reach a revenue goal for the year or onboard more clients this year than last. You can...
Press Release: First Orion and CX Effect Partner to Improve Customer Experience Via Branded Communication
Customer experience-focused technology outfitter will leverage First Orion’s industry-leading branded communication solutions to drive customer...
Invest In Your Clients: Top Insights into Communication Preferences for Financial Consumers
Your financial service provider of choice, such as a bank or a credit union, isn’t just a place to store your hard-earned cash. Yes, that’s a SUPER...
Press Release: 2022 Mid-Year Phone Scam Report Evaluates Most Popular and Emerging Scam Trends
Leading scam protection solutions provider for carriers and call centers estimates U.S. consumers received 101 billion scam calls during the first...
Scamming Up A Storm: 2022 Mid-Year Phone Scam Report
First Orion surveyed more than 2,100 mobile subscribers to see consumer experience with mobile phone scam calls in the first half of 2022. We also...
Press Release: First Orion Expands Branded Communication to Two-Thirds of U.S. Mobile Market
Expansion enables branded calling to reach 280M devices – accelerating the widespread adoption of secure phone communications for businesses and...