Modern banking has shifted almost entirely online. Banking customers can check their balance, transfer funds, replace a lost card or even apply for a loan all from an app or…
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On-demand food delivery services have a customer support problem – which is especially problematic considering their popularity is on the rise. So, what is negatively impacting the customer experience?…
People don’t like to answer calls from numbers they don’t recognize – call it the fear of the unknown. Still, when these calls go unanswered during uncertain times, the consequences…
This holiday season, sleigh bells aren’t the only thing ringing. Scammers will make millions of calls trying to steal your gift money. But this year, they’re armed with a new…
84% of mobile users would be more inclined to select a carrier that automatically identified unwanted and often fraudulent calls While the robocall epidemic continues to grow, consumers are searching…
Almost Two-Thirds of those Surveyed Received a Scam Call in the Last Week First Orion today released the results of their annual IRS consumer survey, confirming some alarming trends regarding…
