Shifting consumer trends have made companies rethink the retail customer experience. Last year, there were 230.5 million digital shoppers – those who shopped online or via mobile app. That’s forcing retailers to rethink their approach to sales and customer...
Can a phone call impact your company’s brand reputation? According to the 2021 Brand Impact Report, the answer is a resounding yes – but in ways that you may not be thinking about. In fact, with nearly 300 million smartphone users in the United States (and many more...
According to a recent survey in Brazil, unwanted calls are a thorn in the side of mobile phone customers. Unwanted calls – telesales, scam calls, improper data collection, and robocalls – are disruptive and can cause financial loss. Regardless of age, gender, social...
Companies – how do you connect with your customers? You’re probably thinking about emails, digital and print ads, and other forms of communication. But a lot of businesses underestimate the power of the phone call. The Buyer’s Journey Believe it or...
On-demand food delivery services have a customer support problem – which is especially problematic considering their popularity is on the rise. So, what is negatively impacting the customer experience? What do customers care about the most? How can the...
Modern banking has shifted almost entirely online. Banking customers can check their balance, transfer funds, replace a lost card or even apply for a loan all from an app or a computer. But even with all the convenience and ease of online banking, a new study from...
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