Have you ever wondered why your calls aren’t getting answered? Is it because customers don’t want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown...
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re hankering for. And people certainly have food delivery preferences when it comes to their purchases. Mobile delivery has...
Your financial service provider of choice, such as a bank or a credit union, isn’t just a place to store your hard-earned cash. Yes, that’s a SUPER important function, but those institutions offer so much more, like loans, savings accounts, and small business grants....
When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to make a call. It’s part of the insurance customer experience. Which makes sense! Insurance is a service that everyone...
Shifting consumer trends have made companies rethink the retail customer experience. Last year, there were 230.5 million digital shoppers – those who shopped online or via mobile app. That’s forcing retailers to rethink their approach to sales and customer...
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