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First Orion Honored with 2021 Contact Center Technology Award
First Orion is excited to be a recipient of CUSTOMER magazine’s 16th Annual Contact Center Technology Awards! We also extend our congratulations to the other 17 honorees. The winners, which included our Branded Call Enhancement solutions, were chosen “on the basis of...
STIR/SHAKEN: The Ultimate Guide
The STIR/SHAKEN deadline has passed. Here’s your ultimate guide to STIR/SHAKEN – a one-stop-shop for all of our content around this important topic. Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What? Published August 19, 2021 Illegal...
Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?
Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...
The Customer Journey: A Key Branding Opportunity Could Lead to More Meaningful Connections
How important is the phone call to your business? In today’s ever-evolving, digital world, the phone call is just as necessary as it ever was (thanks, Alexander Graham Bell!). People need meaningful connections, and some brands have been incredibly successful in...