September 2020

Study Shows Consumers Demand More Modern and Flexible Communication Choices with Businesses

Sep 18, 2020 | Blog

We were curious about how Americans want to communicate with brands. Do people want to talk by phone, or do they prefer messaging? It turns out nearly three-quarters of us (72 percent) want both messaging and voice options depending on the circumstances, according to...

Infographic: Missing Important Calls

Sep 18, 2020 | Infographic

People don’t like to answer calls from numbers they don’t recognize – call it the fear of the unknown. Still, when these calls go unanswered during uncertain times, the consequences could be more dangerous than the possibility of answering a scam...

New Study Finds Late Delivery Impacts 50% of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls to Alert Them

Sep 1, 2020 | Press Release

Unidentified phone numbers are causing CX problems for on-demand food delivery platforms NORTH LITTLE ROCK, Ark. – September 1, 2020 – On-demand food delivery services have a customer support problem, according to a new study released today by First Orion, a leading...

Study Shows Consumers Demand More Modern and Flexible Communication Choices with Businesses

Infographic: Missing Important Calls

New Study Finds Late Delivery Impacts 50% of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls to Alert Them

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Study Shows Consumers Demand More Modern and Flexible Communication Choices with Businesses

Infographic: Missing Important Calls

New Study Finds Late Delivery Impacts 50% of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls to Alert Them