It’s been a while since we last talked about the unknown call dilemma. So, where did we leave off? To recap: Every business wants to get their calls answered (duh) But customers aren’t answering because of a failure by businesses to identify their calls So, what’s the...
With the holiday shopping season ramping up, retailers face plenty of problems. Besides the obvious – staff shortages, shoplifting, and competitive pricing – there’s a different type of hurdle businesses should be aware of: the customer experience. The pandemic...
Download 2022 Retail Communication Report Retail Shoppers Speak Out About Their Communication Preferences First Orion surveyed 5,000 U.S. mobile phone subscribers in late 2021 about their experiences with calls from retail businesses to their mobile phones. People...
2021 Brand Impact Report What’s Inside: First Orion surveyed 5,000 mobile phone subscribers to better understand consumer experiences with incoming, unidentified calls; preferences for how brands communicate with them; and how they perceive companies who use or...
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