March 2022

Do People Like Chatbots? Rethinking the Customer Experience

Mar 30, 2022 | Blog

Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142 billion in consumer spending worldwide – a massive jump from $2.8 billion back in 2019. How can businesses compete with these...

Are You at Risk of Getting Scammed During Tax Season?

Mar 24, 2022 | Blog

Tax season is the “big show” for scam callers. This year, there could be as many as 2.2 BILLION scam calls made the week before AND the week after the tax filing deadline on April 18. You read that right – 4.4 BILLION total calls over a two-week period. The sheer...

First Orion Named a 2022 CUSTOMER Magazine Product of the Year Award Winner

Mar 21, 2022 | Blog, Press Release

First Orion is honored to receive CUSTOMER Magazine’s 24th annual Product of the Year award for our Branded Communication Suite! We would also like to send our warmest congratulations to the other 26 recipients of this accolade. CUSTOMER Magazine Product of the Year...

Get a Queue: How Callback Queues Enhance Call Centers

Mar 16, 2022 | Blog, Call Centers - Page, Case Study Page - call center

Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is especially important for inbound call centers providing customer service or technical support contact points for their...

First Orion Makes List of Fastest Growing Companies by Inc. Magazine

Mar 15, 2022 | Blog, Company- In The News, Press Release

How is First Orion doing? Well … we were just named to the influential Inc. 5000 Regionals Southeast list – ranking No. 144. We were the only company in Arkansas to make the cut. It’s an honor to receive this award and we’re happy to represent our state on this...

Do People Like Chatbots? Rethinking the Customer Experience

Are You at Risk of Getting Scammed During Tax Season?

First Orion Named a 2022 CUSTOMER Magazine Product of the Year Award Winner

Get a Queue: How Callback Queues Enhance Call Centers

First Orion Makes List of Fastest Growing Companies by Inc. Magazine

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Featured Content

Do People Like Chatbots? Rethinking the Customer Experience

Are You at Risk of Getting Scammed During Tax Season?

First Orion Named a 2022 CUSTOMER Magazine Product of the Year Award Winner

Get a Queue: How Callback Queues Enhance Call Centers

First Orion Makes List of Fastest Growing Companies by Inc. Magazine