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Got delivery? Your customers want to know it’s you.

Got delivery? Your customers want to know it’s you.

  On-demand food delivery services have a customer support problem - which is especially problematic considering their popularity is on the rise. So, what is negatively impacting the customer experience? What do customers care about the most? How can the...

Infographic: Insurance Customers Still Favor the Phone Call

Infographic: Insurance Customers Still Favor the Phone Call

There are plenty of reasons why a consumer might get a phone call from one of their insurance providers - but according to our latest survey results, the phone call still reigns as the most secure method of communicating with customers, no matter why you’re calling....

Infographic: How Scammers Get You on the Hook

Infographic: How Scammers Get You on the Hook

You may be thinking, "I could never be the victim of a scam." But in reality, scammers use LOTS of tricks to get you to give up the goods. Scammers often use exaggerated - or even fake - prizes, products, and services as bait. Here are a few tricks from the FTC to...

Infographic: Scam Call Fast Facts

Infographic: Scam Call Fast Facts

Think it feels like scam calls are on the rise? You're not alone. Our research showed that scam calls to mobile phones quadrupled in just two years. We surveyed 1,000 U.S. mobile phone users about unwanted calls (there are roughly 80 million each year!) and found that...

Infographic: 2020 Scam Call Report

Infographic: 2020 Scam Call Report

Phone scammers are getting better at tricking you into giving up your personal information, according to the 2020 Annual Scam Call Report from First Orion. The survey shows that scammers improved their efficiency in 2020, mainly using the COVID-19 pandemic to steal...