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Infographics
Invest In Your Clients: Top Insights into Communication Preferences for Financial Consumers
Your financial service provider of choice, such as a bank or a credit union, isn’t just a place to store your hard-earned cash. Yes, that’s a SUPER important function, but those institutions offer so much more, like loans, savings accounts, and small business grants....
Invest In Your Clients: Top Insights into Communication Preferences for Financial Consumers
First Orion surveyed more than 6,000 U.S. mobile phone subscribers and found the phone call reigns supreme when it comes to urgent financial matters.
Got delivery? Your customers want to know it’s you.
On-demand food delivery services have a customer support problem - which is especially problematic considering their popularity is on the rise. So, what is negatively impacting the customer experience? What do customers care about the most? How can the...
Financial Consumer Preferences: Survey Shows Customers Favor a Phone Call
Modern banking has shifted almost entirely online. Banking customers can check their balance, transfer funds, replace a lost card or even apply for a loan all from an app or a computer. But even with all the convenience and ease of online banking, a new study from...
Infographic: Insurance Customers Still Favor the Phone Call
There are plenty of reasons why a consumer might get a phone call from one of their insurance providers - but according to our latest survey results, the phone call still reigns as the most secure method of communicating with customers, no matter why you’re calling....
Infographic: How Scammers Get You on the Hook
You may be thinking, "I could never be the victim of a scam." But in reality, scammers use LOTS of tricks to get you to give up the goods. Scammers often use exaggerated - or even fake - prizes, products, and services as bait. Here are a few tricks from the FTC to...
Infographic: Scam Call Fast Facts
Think it feels like scam calls are on the rise? You're not alone. Our research showed that scam calls to mobile phones quadrupled in just two years. We surveyed 1,000 U.S. mobile phone users about unwanted calls (there are roughly 80 million each year!) and found that...
Infographic: 2020 Scam Call Report
Phone scammers are getting better at tricking you into giving up your personal information, according to the 2020 Annual Scam Call Report from First Orion. The survey shows that scammers improved their efficiency in 2020, mainly using the COVID-19 pandemic to steal...