Updated on 8/29/2023 The 1990s and dot com era was an absolute game-changer for the world. Communication and the way we did business were revolutionized, and the possibilities seemed endless. But, like any revolutionary idea and early-stage product lifecycle, it took...
Contact centers have notoriously high agent turnover and attrition rates. According to a 2021 survey of contact center agents by NICE, the contact center attrition rate in the U.S. and U.K. stood at a staggering 42%. Considering a high attrition rate is somewhere in...
Have you ever had one of your outbound calls tagged as a spam or scam call? Has it cost you valuable connections with your customers, wasted time, and lost revenue? If you’re reading this post, our guess is you have, and you’re fed up with it! But don’t bring out the...
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