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SERVICE SPECIFIC TERMS

Business Registration/Basic Service and Business Certification

Dated: December 15, 2023

Version 1.0

1. Business Registration/Basic Service.
  • Basic Service. Registered Customers will receive First Orion’s “Basic Service” for free. The Basic Service allows a Registered Customer to submit the numbers that it owns or has the right to use in order to improve First Orion’s analytics solution. Other Services offered by First Orion require Customer Certification (see below) and are generally provided for a fee.
  • Business Registration Information. To use the Basic Service offered by First Orion, Customers must Register. Only businesses (which includes sole proprietors and other entities such as valid charitable organizations and governmental entities) are eligible to Register. The Registration process is designed to satisfy us that you are a legitimate business and you must provide us with information regarding your business (business name, physical address, phone number, URL, DUNS number, EIN, and industry code), contact information (name, email address, and phone number), the business phone numbers being used, the call purpose, the call category applicable to the calls you are making and such other information as we may require. You must provide true, accurate, current, and complete information about the business as requested during Registration, and you must keep the information true, accurate, current, and complete after Registration for as long as you utilize any Service provided by First Orion. Our initial verification of the information submitted by you is done in an automated fashion.  If we are unable to verify the information to satisfy our requirements using our automated processes, you can ask that the verification be done manually.  We make no commitment to the timeframe for completion of automated or manual verification. Until all required information has been reviewed and approved, your use of the Basic Service will be on a preliminary basis. If you breach these Terms, including, without limitation, all payment obligations, Customer will be strictly prohibited from Registering new businesses until the breach has been remedied in full. We may accept, reject or terminate your Registration in our sole discretion.
  • Use of Registration Data. Once you have been Registered, we may offer you the opportunity in the Customer Portal to opt-in to provide your Registration data to other analytics engines.  If you opt-in, we will provide your Registration data to them to utilize that data for their call analytics and call protection services.  You may opt-out of providing your Registration data, in which case data will no longer be provided to other analytic engines, but the data previously provided cannot be retrieved or deleted by First Orion.
2. Business Certification.
  • Certification.  Certification is required in order to consume any other Service offered by First Orion.  In order for you to go through First Orion’s Business Certification process, you must pay a one-time, non-refundable fee (which fee is inclusive of Taxes).
  • Certification Information. To use any other Service offered by First Orion, you must satisfy our Business Certification process.  This process is designed to ensure that you are operating, and will continue to operate, ethically when utilizing our Services.  Business Certification is a deeper vetting of your business and business practices and we check supplemental data sources in addition to those utilized in the Business Registration process.  You must provide true, accurate, current, and complete information about you as requested during the Business Certification process, and you must keep the information true, accurate, current, and complete after Certification for as long as you utilize the Services. Our initial verification of the information submitted by you or gathered by us from third parties for Business Certification is done in an automated fashion.  If we are unable to verify the information to satisfy our requirements using our automated processes, you can ask that verification be done manually.  We make no commitment to the timeframe for completion of automated or manual verification. Until you have satisfied our Certification process, you will not be able to utilize our Services. If Customer breaches these Terms, including, without limitation, all payment obligations, your Business Certification will be revoked and we may suspend or termination all, or any part, of the Services. We may accept, reject or terminate your Certification in our sole discretion.
  • Use of Business Certification Data. Once you have been Certified, we will share the data collected by us on you with our Distribution Partners so that they are able to accept or reject a request for you to access their Distribution according to their requirements. 
3. Keeping Your Data Current and Managing Your Phone Numbers.

You acknowledge the need for initial and ongoing accuracy with respect to the Business Registration and Business Certification information provided to us including your ownership or right to use the calling party number(s) submitted for use with the Services.  You represent and warrant that you are the owner or otherwise have the right to use the numbers that you are calling from (also referenced as the calling party or A number(s)) submitted to, and maintained with, First Orion for the Basic Service and any other Services acquired from us. Further, you will promptly advise First Orion in writing (which may include removal of the A number(s) from Business Registration with First Orion) when you no longer own or have the right to use any such A number.  If you fail to satisfy these requirements, First Orion may suspend or terminate all, or any part, of the Services.