Last Updated: May 1, 2023
All other obligations governing the information registrants provide on the Customer Portal and the use of the Customer Portal are set forth within the First Orion Terms of Service (the “Terms”) posted for and applicable to the Customer Portal. The Terms can be found at https://firstorion.com/first-orion-customer-portal-terms-of-service/.
What information First Orion collects
The Customer Portal collects Registration Information and Number Information from registrants in order to provide various services offered through the Customer Portal.
The Registration Information includes information about the responsible business entity who owns the Number Information and how to contact them. The Number Information includes the telephone number itself and other descriptive information about the kinds of calls made by the number such as industry and reason for the call.
First Orion may obtain other information about registrants on the Customer Portal from third parties and combine it with information provided by the registrant to create a more accurate reflection of who is calling and why.
First Orion may transmit Registration Information and Number Information to or from the United States for processing, storage or other purposes related to supporting the Customer Portal.
How information First Orion collects is used
The Customer Portal provides access to several services which provide greater transparency to the called party about who is calling them and why.
The basic service provides protection for the registrant’s communications against fraud. The service uses First Orion’s proprietary analytics to identify suspicious calls as possible scams or nuisance calls. The basic service also identifies scam calls from numbers legitimately used only for inbound calls (“Do Not Originate” or “DNO” numbers) when these numbers are fraudulently used for outbound calls. When registering with the Customer Portal, this basic scam protection service is free.
Additional services provide registrant with branded communication solutions such as the opportunity to display up to 32 characters in the caller ID field to provide more information about who is calling and why. These services are provided by First Orion for a fee.
When we disclose Registration Information and Number Information
To help us provide an accurate and more transparent experience for the called party, Registration Information and Number Information may be shared with legal entities within the First Orion group globally who will take steps to safeguard it in accordance with the Terms.
There are also times when it may be appropriate for First Orion to make certain Registration Information and Number Information available to companies that First Orion has a relationship with or that perform work for First Orion with regard to the Customer Portal or to provide call management functions on our behalf. These companies may help us process information, fulfill orders, deliver applications and other services to the registrant, manage and enhance data, provide customer service, assess the registrant’s interest in our applications and services, conduct customer research or satisfaction surveys or offer registrants additional related products and services’.
At times, we may be required by law or litigation to disclose Registration Information and Number Information. We may also disclose Registration Information and Number Information if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. If First Orion is involved in a business transaction, such as a merger, acquisition or sale of all or a portion of its assets, Registration Information and Number Information will likely be among the business assets transferred. Registrants will be notified by email or prominent notice via the Customer Portal of such change in ownership as well as any choices registrants may have regarding this information.
How we protect Registration Information and Number Information
First Orion takes precautions — including administrative, technical, and physical measures — to safeguard Registration Information and Number Information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Cookies and other technologies
If a registrant prefers not to enable cookies, certain features of the Customer Portal may not be available once cookies are disabled.
The Customer Portal may gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, and to track users’ movements around the Customer Portal.
In addition, we may use pixel tags — tiny graphic images — to tell us what parts of the Customer Portal users have visited or to measure the ease of use for visitors.
Pixel tags also enable us to send email messages in a format that users can read. And they tell us whether emails have been opened to ensure that we are sending only messages that are of interest to our users.
First Orion Corp.
520 Main Street, Suite 400
North Little Rock, Arkansas 72114 USA
© 2023 First Orion Corp. All rights reserved.
First Orion Corp., 520 Main Street, Suite 400, North Little Rock, Arkansas 72114, USA.