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A New Way to Amazon Connect

Are you having issues with answer rates, phone number management, or the dreaded “Scam Likely” treatment? Through our partnership with AWS, our calling solutions can solve the problems and unlock additional revenue opportunities with simple, platform – ready integrations.

Amazon Connect + First Orion’s Branded Communication

Two Technology Leaders Transforming the Phone Call

People don’t answer if they don’t know who’s calling. In fact, 87% of people admitted they don’t engage with unknown numbers. First Orion’s Branded Communication solutions restore trust in the phone call by branding all your outbound calls with your display name, department, and even reason for calling.

280M+

Devices

accessible devices via two-thirds of U.S. market

100M

Calls

branded monthly

8K

Programs

calling programs

1.2K

Businesses

using Branded Communication

Maximize your ROI

Put Your Brand Front and Center When Calling Your Customers

Consumers that pick up your calls are ready to do business, increasing customer engagement, call-center efficiency, total conversions and ultimately your bottom line. Manage multiple programs for various use cases or departments and ensure maximum ROI with advanced analytics in our easy-to-use portal.

No matter your business or industry, we bring everything together to deliver a successful mobile communication experience to improve brand reputation, reliability, and trust.

32-character personalized text

Customize every call with your brand name, department, or reason for calling.

Brand protection from scammers

Outsmart spoofers when used with Paired brand spoofing solution.

Reach over 280+ million handsets

Reach more customers with access to over two-thirds of the U.S. market (and rising).

Display message in call log

Retain custom branding in phone call log.

Advanced Brand Protection

INFORM PAIRED Eliminates Nearly 100% of Brand Spoofing

People are more likely to pick up when they know who is calling. You know it, and the bad guys know it too. It’s why spoofers often attempt to trick customers into giving away their information through a phone call that looks like it’s coming from a trusted business. Unprotected enterprises are vulnerable to brand spoofing, damaging their brand reputation and putting their customers at risk of scams and fraud.

Using unique keys, INFORM Paired guarantees calls from one originating number to destination numbers can only be branded during a finite window of time -- outsmarting bad actors, boosting brand reputation, and restoring customers’ trust in you. It’s tailored to be the perfect solution for CPaaS providers, UCaaS providers, and enterprises with large call volumes.

Resources

Clients See 498% ROI Increase Using INFORM

Clients See 498% ROI Increase Using INFORM

Watch the On-Demand Webinar: INFORM TEI Report   Interested in how INFORM can help your business? Fill out the form below and we'll be in contact with you soon. INFORM for Businesses At First Orion, we know how well our Branded Communication Solutions work for...