SERVICE SPECIFIC TERMS
AFFIRM™

Dated: December 15, 2024
Version 1.0

These Service Specific Terms for AFFIRM™ (“AFFIRM Terms”) govern Customer’s use of the Services
described below and are in addition to and incorporate by reference the First Orion Terms of Service
located at https://firstorion.com/first-orion-customer-portal-terms-of-service/ (the “Terms”). Capitalized
terms used but not defined in these AFFIRM Terms will have the respective meanings assigned to them in
the Terms. If you do not agree to these AFFIRM Terms or any changes thereto, your sole remedy is to
stop using the Services. Use of the Services after any changes shall constitute acceptance of the updated
AFFIRM Terms.

1. Registration and Certification. Prior to using the AFFIRM Service, all Customers must have (i)
completed the Registration process for the Customer’s telephone numbers from which AFFIRM
validation calls will be made and (ii) passed the Business Registration and Business Certification
processes. See the Service Specific Terms for Business Registration and Business Certification. Delays in
the Registration and/or Certification process may occur in the event validation requires a manual review
process.

2. Service Description. Using the AFFIRM Service, Customer will have the opportunity to monitor
its registered telephone numbers (“TNs”) in order to understand how calls from those TNs are being
displayed on mobile devices across the AT&T, T-Mobile, and Verizon carrier networks. Customer will
place calls from its TNs to B number provided by First Orion (such calls being referred to herein as
“validation calls”) in accordance with the requirements set forth in the Customer Portal.

3. Reporting. Standard reports will be made available in the Customer Portal to allow Customer to
see how the validation calls are being displayed. Customer will also receive a notification in the event that
a validation call made using AFFIRM is tagged as spam or scam.

4. Data. Customer authorizes First Orion to use specific data regarding the validation calls for the
purpose of compiling reporting information for Customer. In addition, First Orion may use aggregated
and pseudonymized data related to the validation calls to improve the Services and for statistical
purposes. First Orion will not provide data related to validation calls to any third parties or for any
purpose other than as set forth herein.

5. Fees. Fees for AFFIRM are exclusive of taxes and will be payable in arrears based on the pricing
in the applicable Order. For AFFIRM validation calls that are branded through the use of a Branded
Calling Service, the fee for AFFIRM is in addition to the branded calling fee as set forth in the applicable
Order.

6. Training. First Orion will make available reasonable education and training in order to facilitate
Customer’s use of the Services which may be provided through online tutorials and/or instructions.

7. Support. Customer support will be available Monday – Friday from 8:00 a.m. – 5:00 p.m.
Central Standard Time via Zendesk on the Customer Portal or at enterprisesupport@firstorion.com.