October 2020 - First Orion

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Press Release: New Study Finds 70% of Consumers Would Leave Their Bank For One That Properly Identifies Themselves When Calling

Press Release: New Study Finds 70% of Consumers Would Leave Their Bank For One That Properly Identifies Themselves When Calling

Oct 30, 2020 | Press Release

Customer service challenges, preferences and pain points with financial institutions revealed by First Orion survey NORTH LITTLE ROCK, Ark. – October 30, 2020 – Consumers value convenience and the ability to use technology to contact their bank, but when it comes to...

Business Make or Break: The Phone Call (New Consumer Data)

Business Make or Break: The Phone Call (New Consumer Data)

Oct 1, 2020 | Blog

Over the course of the COVID-19 pandemic, we’ve learned a lot – particularly regarding supply and demand, the need (and how) to shift business operations, and consumer behavior in times of uncertainty and crisis. One big thing we’ve discovered at...