Case Studies & Reports

Most retail SMS messages get ignored or deleted because customers can't verify who is texting them. ENRICH™ Branded Messaging solves this by utilizing RCS technology to deliver trusted, verified messages complete with brand logos, rich media, and two-way dialogue directly to customers' native messaging apps.

By using INFORM® Branded Calling, an IT and web services company was able to display its business name and context on the incoming call screen, so customers instantly recognized who was calling and why. More customers were answering the first attempt and doing so at the right time, which dramatically increased successful call outcomes, drove more upsell and cross-sell revenue, and reduced wasted operational effort on repeat outreach.

Deploying First Orion’s ENRICH™ Branded Messaging is a significant change in how your business communicates. But like any powerful tool, the results you get depend significantly on how you use it. Here are the practices that separate high-performing branded messaging programs from ones that underdeliver. These principles apply whether you’re a solo operator running a healthcare practice or a mid-market retail brand managing tens of thousands of customer relationships.

Business identity theft, specifically number spoofing, is on the rise. For enterprises, the cost can be missed calls and a weakened brand reputation. Here is everything you need to know about spoofing and how to prevent it with SENTRY® Call Blocking.

AFFIRM provides visibility into how your outbound business calls are labeled across mobile networks, helping identify when calls are mislabeled.

Balboa Digital deployed First Orion’s INFORM® Branded Calling across all debt consolidation campaigns. Now every outbound call displays its name, logo, and “Debt Consolidation” as the call reason on the consumer’s screen. Agents can now keep their workflows, and prospects answer calls with confidence, equaling a huge leap in conversions.