Case Studies & Reports

Balboa Digital deployed First Orion’s INFORM® Branded Calling across all debt consolidation campaigns. Now every outbound call displays its name, logo, and “Debt Consolidation” as the call reason on the consumer’s screen. Agents can now keep their workflows, and prospects answer calls with confidence, equaling a huge leap in conversions.

AFCU turned to First Orion's INFORM® Branded Calling to bring trust and transparency to every outbound call — displaying their name, logo, and call reason directly on the recipient's screen. The results were 21% fewer insureds declined AFCU's calls, driving a meaningful lift in answered calls, deeper engagement with representatives, and more successful outcomes for members and the credit union alike.

By deploying INFORM Branded Calling, the insurer replaced their anonymous caller ID with their verified brand name and call reason.

First Orion's ENRICH Branded Messaging leverages RCS to transform the native text app into a secure, verified communication channel. This ebook explores how branded messaging extends trust, identity, and rich interactivity into business-customer text exchanges.

An online insurance platform leveraged First Orion's INFORM Branded Calling to replace anonymous outbound numbers with their trusted brand name. This instant recognition boosted answer rates and engagement, resulting in a 30% increase in policies sold within 30 days, a 36% jump in long call duration, an 18% lift in conversion rate, and 9% engagement rate increase.

A global beverage manufacturer struggled with unanswered calls hampering their distribution operations. After implementing First Orion's INFORM Branded Calling, they replaced unbranded numbers with their trusted brand name and logo on phone screens, transforming distribution communication efficiency.