Solutions for Call Centers
Why Call and Contact Centers Need Branded Communication
Companies outsource their calling programs for many reasons – like helping them save time and have their staff focus on tasks other than managing phone lines. As a trusted resource, you can help your clients communicate better, resolve billing and other issues, complete orders, and other business needs. When you brand your calls with your customers’ name and reason for calling, you can deliver a better customer experience and get better results for your top clients.
Boost conversion rates
for applications, customer service tickets, and more
Beyond Just Answer Rates
It's a fact. Businesses that use Branded Communication see better results across the board, not just with increased answer rates.
One call center was trying to help a financial services client reach customers who were starting and abandoning online loan applications. Even with a quick follow-up, many customers weren’t answering their phones.
With INFORM branded-text display, the call center saw immediate results. A 76% increase in first call conversion rates, along with a 26% first call contact rate, help the call center operate more efficiently and increased revenue for themselves and their client.
Customers Want (And Need) Your Call …
But They Don’t Trust Unknown Numbers
We surveyed over 2,000 people in order to better understand their experience with calls to their mobile devices. Survey questions asked about familiarity with unidentified numbers and scam calls, level of comfort with unknown numbers, and how anonymous calls could impact brand perception and loyalty, among other topics. More than 3 in 4 people said they miss at least one important call per month because of unidentified numbers. The effect? 85% of people say that an unknown or unidentified number makes a business call feel illegitimate. However, there is hope – 90% of people say they’d feel comfortable answering a branded call.
Branded Calling Solutions for Call Centers
See what our
“We were talking with our CEO and showed him a branded call experience from First Orion, and everybody on the executive leadership team thought it was awesome. It just clicked with them that we need this because nobody picks up the phone anymore if they don’t know who’s calling.”
Senior manager of retail product management and post-purchase experience
“Our contact rates are slightly down by 1.5% to 2%, but revenue per attempt has increased 15% to 40% depending on the brand that we’re calling about.”
Senior director of call center operations in the online marketing industry
“If someone misses their delivery, it costs ups $100 to revisit your house to redeliver an appliance.” We do from 5 to 8 million appliance deliveries a year, so these numbers are significant.”
Delivery notification retail product manager
Unlock the Power of Branded Communication
Tell us more about your business and calling needs, and we’ll show you how Branded Communications can work for you.
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The Total Economic Impact of First Orion's INFORM Branded Communication Solution What's Inside: Enterprise-wide analysis and metrics based on a 3-year projection Net present value estimates Quotes from real First Orion clients And much more!