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Ebooks & Reports
Call Authentication 101: Why Businesses Can’t Afford to Ignore Authentication
Executive Summary Voice remains the most powerful way to reach customers, but it’s also under attack. Robocalls, spoofing, and fraudulent activity have eroded trust in phone communications to the point where 87% of consumers no longer answer calls from numbers they...
Branded Calling is Reshaping the Customer Journey Whitepaper
Executive Summary Customer trust is hard to earn and easy to lose. With 9 in 10 smartphone users1 in the U.S. and robocall fatigue high, traditional voice communication faces serious challenges. However, First Orion’s branded calling solutions are reshaping how...
2023 Branded Calling Trends Report
What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...
Blog
How First Orion’s Advanced AI Agent Drives Efficiency and Excellence
In an era where customer expectations for instant, accurate support continue to rise, First Orion successfully deployed an Advanced AI Agent (uGPT) within our Zendesk infrastructure that's transforming how we deliver customer service. With 35% of all conversations...
Customer Trust is Everything in Business Voice Communication
By Kevin McKenna First Orion Chief Sales and Client Officer I speak with business leaders every day, and they can agree on one thing: it's harder than ever to get customers to pick up the phone. With over 50 billion robocalls1 in 2024, consumers are overwhelmed and,...
Branded Calling FAQs
Business owners: If your customers don’t recognize your number, they likely won't answer. It’s frustrating and costs your business valuable connections. The solution? INFORM® Branded Calling from First Orion. It’s a smarter, more transparent way for brands of all...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Hungry for Phone Calls: Insights Into Food Delivery Customer Preferences
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re hankering for. And people certainly have food delivery preferences when it comes to their purchases. Mobile delivery has...
Webinars & Videos
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Watch the webinar: The Summer Shine Webinar: Elevating Customer Experiences with Branded Calling was originally recorded on May 7, 2024. Please see below for the Q&A asked during the live presentation. As an existing customer, are you signed on with Verizon and...
Future of Digital Customer Experience Webinar
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Customer Service in a Smartphone World
Customer Service in a Smartphone World You May Also Like
Press Releases
First Orion Named “Telecommunications Solution Provider of the Year” in 2025 Mobile Breakthrough Awards
Leading Branded Communications Company Honored for Restoring Trust in Voice CommunicationsNORTH LITTLE ROCK, AR, November 4, 2025 — First Orion, a leading provider of branded communications solutions, today announced that it has been named the “Telecommunications...
Somos and First Orion Deliver End-to-End Call Authentication to Eliminate Spoofing and Restore Trust in Voice Communications
EAST BRUNSWICK, NJ., October 14, 2025 — Somos, Inc., a leading global provider of telecom registry management and fraud mitigation solutions, today announced a new collaboration with First Orion to deliver the industry’s most advanced, standards-based call...
ENRICH Branded Messaging by First Orion Revolutionizes Enterprise Customer Engagement
Secure, Interactive, and Visually Rich Messaging via RCS Unifies Branding Across Voice and Messaging Channels. NORTH LITTLE ROCK, Ark. – October 9, 2025 – First Orion, a leading provider of branded communications solutions, announced the launch of ENRICH Branded...