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Ebooks & Reports
Call Authentication 101: Why Businesses Can’t Afford to Ignore Authentication
Executive Summary Voice remains the most powerful way to reach customers, but it’s also under attack. Robocalls, spoofing, and fraudulent activity have eroded trust in phone communications to the point where 87% of consumers no longer answer calls from numbers they...
Branded Calling is Reshaping the Customer Journey Whitepaper
Executive Summary Customer trust is hard to earn and easy to lose. With 9 in 10 smartphone users1 in the U.S. and robocall fatigue high, traditional voice communication faces serious challenges. However, First Orion’s branded calling solutions are reshaping how...
2023 Branded Calling Trends Report
What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...
Blog
Branded Calling FAQs
Business owners: If your customers don’t recognize your number, they likely won't answer. It’s frustrating and costs your business valuable connections. The solution? INFORM® Branded Calling from First Orion. It’s a smarter, more transparent way for brands of all...
What the FCC’s Focus on Robocalls Means for Businesses
If your business depends on outbound calls to connect with customers, the last thing you want is for those calls to be labeled as “Scam Likely” or “Spam Risk.” Unfortunately, that’s a growing reality, especially as the Federal Communications Commission (FCC) increases...
Protecting Brand Trust in the Age of Scams
By Nesia Dotson First Orion Associate Director of Product Marketing Protecting an established brand is a never-ending task. To many, the brand is simply the name and logo they see. However, a business’s brand is also the reputation and trust built over time through...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Hungry for Phone Calls: Insights Into Food Delivery Customer Preferences
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re hankering for. And people certainly have food delivery preferences when it comes to their purchases. Mobile delivery has...
Webinars & Videos
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Watch the webinar: The Summer Shine Webinar: Elevating Customer Experiences with Branded Calling was originally recorded on May 7, 2024. Please see below for the Q&A asked during the live presentation. As an existing customer, are you signed on with Verizon and...
Future of Digital Customer Experience Webinar
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Customer Service in a Smartphone World
Customer Service in a Smartphone World You May Also Like
Press Releases
First Orion Receives Two Visionary Spotlight Awards by ChannelVision Magazine
Recognized for industry-leading innovation in Contact Center/CCaaS (Business Technology), and Content/Media Delivery and Enablement (Service Provider Technology) NORTH LITTLE ROCK, Ark. –June 16, 2025 – First Orion, a leading provider of branded communications, today...
First Orion Announces Industry-Leading SENTRY® Spoof Protection Solution Now Available Across All Major U.S. Mobile Carriers
NORTH LITTLE ROCK, Ark. –June 9, 2025 – First Orion, a leading provider of branded communications, today announced that its call blocking solution, SENTRY®, is now available across all major U.S. mobile carriers. SENTRY is the first solution that proactively prevents...
First Orion Launches Protect+, Safeguards Businesses from Inbound Spam and Scam Calls
Empowers businesses to make informed decisions on how inbound calls are treated–so that ‘only the good calls’ reach its agents North Little Rock, Arkansas—4/8/25—First Orion, a leader in branded communication solutions, today announced the launch of Protect+ Risk...