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INFORM®
Branded Calling
People don’t trust unknown numbers. In fact, nearly 9 in 10 people said they don’t answer calls from numbers they don’t recognize. INFORM Branded Calling gives businesses the power to customize their outbound call displays so that customers can feel confident in answering the phone.
Improve your customer experience and restore trust in the phone call with INFORM from First Orion.
Explore the Benefits INFORM Has to Offer
Your business can deliver calls made to answer with INFORM Branded Calling. Available across all major mobile carriers in the U.S., INFORM offers up to 32 characters of customizable text display, logo, and reason for calling. But it’s more than just answer rates — customers pick up, ready to do business, increasing customer engagement, call-center efficiency, total conversions, and more!
INFORM Branded Calling brings together everything for a successful communication experience, no matter the industry or use case.
Increase Your ROI
Businesses using branding calling see giant returns on investment thanks to more calls answered and more engagement with customers.
Future-Proof Your Calls
Choosing First Orion means you’ve got an innovator for life – we pioneered branded calling and stay ahead with emerging technologies like AI, ensuring secure and trustworthy interactions.
Build Customer Trust & Loyalty
Customer retention begins with more transparency in every phone interaction.
Enhance Your Brand Reputation
Showcasing your branding front and center when you call restores trust in the phone call and separates you from the competition.
Try it for yourself! See INFORM in action
INFORM ensures brand consistency across all channels, allowing you to control and customize your outbound calls. INFORM Branded Communication gives you more characters to explain who you are and why you are calling, in addition to better insight into how your programs are resonating. But don’t take our word for it – play around with the demo below to see how your calls could appear on every major mobile carrier in the United States.
Without First Orion
INFORM with Logo by First Orion
INFORM gives businesses full control with a 32-character display, so you know exactly what it looks like when the call comes through. Logo now available for qualified customers.
INFORM gives businesses full control with a 32-character display, so you know exactly what it looks like when the call comes through. Logo now available for qualified customers.
INFORM by First Orion
INFORM gives businesses full control with a 32-character display, so you know exactly what it looks like when the call comes through.
INFORM gives businesses full control with a 32-character display, so you know exactly what it looks like when the call comes through.
It's Time You Finally Get Some Answers
With INFORM branded display, enterprises have seen dramatic results ranging from increased answer rates to better conversions. Go beyond the answer rate and discover how branded calling transforms your customer and employee experience.
45%
INCREASE
in Conversion Rate
Telehealth Provider
55%
DECREASE
in Decline Rate
National Home Improvement Retailer
68%
INCREASE
in Long Call Duration
Property Insurance Provider
76%
INCREASE
in First Call Conversions
Call Center for Financial Services
Level Up Your Defense Against The Bad Guys
For enterprises with high call volumes or in highly sensitive industries such as healthcare, finance, or insurance, First Orion offers additional levels of call authentication and brand protection. With INFORM Paired and SENTRY, your brand reputation and your clients are secure against scammers and spoofers.
INFORM PAIRED
INFORM Paired is a complimentary feature of INFORM that blocks bad actors from spoofing your INFORM brand display. With Paired, only your authenticated calls will have your branding, and illicit calls will be delivered without branding.
SENTRY
For even more security, SENTRY prevents spoofing of your business numbers, ensuring only your legitimate business calls are delivered to your customers. All illicit calls are blocked and won’t be delivered to your customer’s device.
Why Choose First Orion
See what our customers say about us!
Request A Demo
Want to know more?
Okay, so you’re the researcher type. Dig into the library of branded calling and download more information on INFORM and how it fits into your tech stack and calling programs.
Data Sheet
Get In-Depth Info on INFORM
You can solve the problem of the unwanted calls with INFORM branded display. By branding phone calls through First Orion, you can reach more customers, increase engagement and conversions, and deliver superior customer satisfaction.
Advanced Analytics
Data That Doesn’t Lie
Digital Communication Exchange
The Engine that Drives INFORM
INFORM is powered by our centralized technology platform, the Digital Communication Exchange.
The Digital Communication Exchange is driven by a real-time API approach and connects enterprises directly with solution providers and carriers, empowering businesses to capitalize on new technology advancements.
Say goodbye to siloed, disjointed platforms and hello to the future of digital communication.
Resources
INFORM with Logo: The Next Step in Verified Outbound Communication
First Orion has long held a vision of delivering a logo over the network, and we are excited to introduce INFORM® with Logo, a revolutionary feature in our INFORM product suite. This network-based solution enhances brand trust and ensures communication clarity without...
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Watch the webinar: The Summer Shine Webinar: Elevating Customer Experiences with Branded Calling was originally recorded on May 7, 2024. Please see below for the Q&A asked during the live presentation. As an existing customer, are you signed on with Verizon and...
First Orion Enhances Digital Communication Exchange Platform and Reaches Branded Calling Milestones
Branded communication provider now helps more than 1K enterprises improve customer experience through branded calling NORTH LITTLE ROCK, Ark., Dec. 6, 2022 -- First Orion, the leading provider of branded communication solutions for businesses, today announces more...