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Business Make or Break: The Phone Call (New Consumer Data)
Over the course of the COVID-19 pandemic, we’ve learned a lot – particularly regarding supply and demand, the need (and how) to shift business operations, and consumer behavior in times of uncertainty and crisis. One big thing we’ve discovered at...
Study Shows Consumers Demand More Modern and Flexible Communication Choices with Businesses
We were curious about how Americans want to communicate with brands. Do people want to talk by phone, or do they prefer messaging? It turns out nearly three-quarters of us (72 percent) want both messaging and voice options depending on the circumstances, according to...FCC Hits Robocallers with Record Fine
Last week, the FCC announced a record-breaking penalty against robocallers, seeking fines of up to $225 million from health insurance telemarketers they say made a billion unwanted robocalls in violation of the Federal Communications Commission rules. It’s the...
First Orion to Help Essential Businesses and Service Providers Deliver Critical Calls to US Consumers During Coronavirus Pandemic
People may be physically social distancing right now – but over the phone, it’s far from business as usual. Essential businesses and service providers are struggling to reach customers with critical communications. U.S. consumers are nervous, and business call...