'%3e%3cg id='Final-Copy-2_2_' transform='translate(1275.000000, 200.000000)'%3e%3cpath class='st0' d='M7.4,12.8h6.8l3.1-11.6H7.4C4.2,1.2,1.6,3.8,1.6,7S4.2,12.8,7.4,12.8z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg id='final---dec.11-2020'%3e%3cg id='_x30_208-our-toggle' transform='translate(-1275.000000, -200.000000)'%3e%3cg id='Final-Copy-2' transform='translate(1275.000000, 200.000000)'%3e%3cpath class='st1' d='M22.6,0H7.4c-3.9,0-7,3.1-7,7s3.1,7,7,7h15.2c3.9,0,7-3.1,7-7S26.4,0,22.6,0z M1.6,7c0-3.2,2.6-5.8,5.8-5.8 h9.9l-3.1,11.6H7.4C4.2,12.8,1.6,10.2,1.6,7z'/%3e%3cpath id='x' class='st2' d='M24.6,4c0.2,0.2,0.2,0.6,0,0.8l0,0L22.5,7l2.2,2.2c0.2,0.2,0.2,0.6,0,0.8c-0.2,0.2-0.6,0.2-0.8,0 l0,0l-2.2-2.2L19.5,10c-0.2,0.2-0.6,0.2-0.8,0c-0.2-0.2-0.2-0.6,0-0.8l0,0L20.8,7l-2.2-2.2c-0.2-0.2-0.2-0.6,0-0.8 c0.2-0.2,0.6-0.2,0.8,0l0,0l2.2,2.2L23.8,4C24,3.8,24.4,3.8,24.6,4z'/%3e%3cpath id='y' class='st3' d='M12.7,4.1c0.2,0.2,0.3,0.6,0.1,0.8l0,0L8.6,9.8C8.5,9.9,8.4,10,8.3,10c-0.2,0.1-0.5,0.1-0.7-0.1l0,0 L5.4,7.7c-0.2-0.2-0.2-0.6,0-0.8c0.2-0.2,0.6-0.2,0.8,0l0,0L8,8.6l3.8-4.5C12,3.9,12.4,3.9,12.7,4.1z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Your Privacy Choices
Financial Services
Healthcare
Insurance
Retail
Travel & Entertainment
Utilities & Home Services
Automotive
Technology
Call Centers
INFORM
AFFIRM
SENTRY
PROTECT+
Carrier Solutions
Developers
North America Customer Login
Improve the Customer Experience During Open Enrollment Period (And Beyond)
It’s everyone’s favorite time of year – open enrollment season! (Sorry, it’s not quite the holiday season yet.) Insurance companies and third-party administrators are gearing up for a hectic enrollment period. While companies are returning to benefits fairs and...
Homeowner Scams: Buyer Beware!
When it comes to homeownership, buyers face many hurdles, from understanding loan preapprovals to making an initial down payment on your house to the difference between a fixed rate and variable rate loan. Buying a home can be a stress-inducing, hair-pulling, and, not...
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Updated on 8/28/2023 Call centers strive to create a positive experience for customers. We’ve gone over some best practices your call or contact center can implement to improve the customer experience, but is something else blocking your path to customer satisfaction?...
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
Every business sets its own KPIs to measure success. You can reach a revenue goal for the year or onboard more clients this year than last. You can also measure how successful your communication methods are with customers through voice, text, email, chatbot, or other...