Financial Services
Healthcare
Insurance
Retail
Travel & Entertainment
Utilities & Home Services
Automotive
Technology
Call Centers
INFORM
AFFIRM
SENTRY
Carrier Solutions
Developers
Partners
Customer Login
Branded Calling for: Life, Health, Home, and Auto
Branded Calling Solutions for the Insurance Industry
75% of policyholders ignored a call from their insurance provider because they didn’t recognize the number. Give people peace of mind – secure information and providing top-tier customer services through INFORM®, our branded calling solution.
Reach Members Easier And Secure Their Trust
Customer Retention/Renewal
Connect with policyholders when discussing policy renewal
Application Processing
Notify customers quickly when their applications are available, approved, or pending
New Clients/Sales
Reach new prospects with ease
Cross-Sell and Upsell
Increase sales by connecting faster for cross-selling and upselling opportunities
Claims Adjusting and Scheduling
Enhance the call experience and increase agent productivity
Online Form Follow-up
Response to online form requests for quotes or policy changes
Nearly 60% Of People Missed A Callback Because They Didn’t Recognize The Caller
Branded calling delivers a secure, reliable policyholder experience.
- Create unique display names for every number
- Secure your calls with advanced spoof protection
- Get in-depth data analytics to understand your calling programs
- Manage your calls in a single platform
- Deliver to iOS and Android devices on all major U.S. carrier networks
Increase Sales And Boost Customer Experience
Increased sales, happier policyholders
Conversion Rate
A top-rate life insurance provider struggled to get prospects to answer. With Branded Calling, the insurance provider saw both answer and conversion rates soar, resulting in more first payments, net new income, and happier members.
Improved policies sold with less time
Policies Sold (first 30 days)
An online insurance platform provides multiple types of insurance through online web forms. Despite requesting calls, prospects were not engaging or buying policies. With Branded Calling, customers were ready to talk, increasing the number of policies sold.
Better form-to-call responses
Engagement Rate
A high-risk property insurance provider for high-risk properties struggled to connect with prospects who filled out online forms. Branded Calling reduced the number of call attempts needed to reach a policyholder, and lifted their engagement and long call duration rates.
Assurance Increases Policies Sold With Branded Calls
Assurance, a top-tier online insurance platform, provides multiple policy types to customers. Potential customers can use form-to-call requests to receive more information. By adopting branded communication, they increased their engagement rate and sold more policies in the first 30 days.
Learn more about branded calling for the insurance industry
What is Branded Calling for Insurance?
The unanswered call dilemma affects all industries; we’ve covered that. Insurance: The final frontier. The convergence of home, auto, life, and health, all in one. Agencies rely on their calls being answered, especially when providing so many important options. And...
Improve the Customer Experience During Open Enrollment Period (And Beyond)
It’s everyone’s favorite time of year – open enrollment season! (Sorry, it’s not quite the holiday season yet.) Insurance companies and third-party administrators are gearing up for a hectic enrollment period. While companies are returning to benefits fairs and...
Full (Call) Coverage – 2022 Insurance Communication Report
Insurance is a hot-button issue. It’s a necessity for some of the most important aspects in our daily lives, yet it can also be frustrating. Think about it: there are policies for just about everything (it seems). Healthcare, dental, home ownership, home renters, life...