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Ebooks & Reports
Branded Calling is Reshaping the Customer Journey Whitepaper
Executive Summary Customer trust is hard to earn and easy to lose. With 9 in 10 smartphone users1 in the U.S. and robocall fatigue high, traditional voice communication faces serious challenges. However, First Orion’s branded calling solutions are reshaping how...
2023 Branded Calling Trends Report
What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...
A 5-Star Call Experience: 2023 Hospitality Communication Report
Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...
Blog
Business Number Registration 101
Reaching customers by phone is more challenging than ever for businesses. Between mislabeling, spoofing, and aggressive spam filtering, many legitimate organizations struggle to get their calls answered. A large percentage of consumers now ignore unknown numbers...
Don’t Be Fooled: Protect Your Business from Voice Deepfakes
Synthetic voice scams, commonly known as deepfakes, are not just sci-fi anymore. Using artificial intelligence (AI), fraudsters now launch deepfake fraud attacks by cloning voices with shocking accuracy, tricking employees, customers, and even family members into...
How to Balance Automation and Human Connection in Customer Service
Automation has transformed business operations by improving workflows, routing customer requests, and predicting service needs. But for the convenience it brings, it creates a unique challenge: reliance on automation alone can test the trust and connections that fuel...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
INFORM® – The CCaaS Differentiator
Have you ever wondered why your calls aren't getting answered? Is it because customers don't want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown number as...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Webinars & Videos
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Watch the webinar: The Summer Shine Webinar: Elevating Customer Experiences with Branded Calling was originally recorded on May 7, 2024. Please see below for the Q&A asked during the live presentation. As an existing customer, are you signed on with Verizon and...
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Future of Digital Customer Experience Webinar
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Press Releases
First Orion Receives Two Visionary Spotlight Awards by ChannelVision Magazine
Recognized for industry-leading innovation in Contact Center/CCaaS (Business Technology), and Content/Media Delivery and Enablement (Service Provider Technology) NORTH LITTLE ROCK, Ark. –June 16, 2025 – First Orion, a leading provider of branded communications, today...
First Orion Announces Industry-Leading SENTRY® Spoof Protection Solution Now Available Across All Major U.S. Mobile Carriers
NORTH LITTLE ROCK, Ark. –June 9, 2025 – First Orion, a leading provider of branded communications, today announced that its call blocking solution, SENTRY®, is now available across all major U.S. mobile carriers. SENTRY is the first solution that proactively prevents...
First Orion Launches Protect+, Safeguards Businesses from Inbound Spam and Scam Calls
Empowers businesses to make informed decisions on how inbound calls are treated–so that ‘only the good calls’ reach its agents North Little Rock, Arkansas—4/8/25—First Orion, a leader in branded communication solutions, today announced the launch of Protect+ Risk...