Press Releases
First Orion Ushers in New Era of Outbound Call Spoof Protection with Launch of SENTRY
New enterprise spoof and fraud prevention solution ensures illegal spoof attempts are blocked before the call reaches the end user’s device NORTH LITTLE ROCK, Ark., Oct. 10, 2023 — First Orion, today announces the launch of SENTRY™, adding to its leading branded...
First Orion Ushers in New Era of Outbound Call Spoof Protection with Launch of SENTRY
First Orion today announces the launch of SENTRY™ outbound call spoof protection, adding to its leading branded communication solutions.
Press Release: First Orion Participates in First-Ever RCD Mobile Phone Experience
First Orion is excited to announce today, with T-Mobile and other industry partners, a successful completion of a proof-of-concept for the first-ever mobile call that combines authenticated Caller ID and Rich Call Data (RCD) powered by STIR/SHAKEN framework and...
Press Release: Former Samsung President & CEO Tim Baxter and Private Equity Investor Tom Reilley Join First Orion’s Board of Directors
New board additions bring with them a tremendous amount of experience in finance and telecom NORTH LITTLE ROCK, Ark., May 27, 2021 /PRNewswire/ -- Today, First Orion announced the appointment of two new members to its Board of Directors: Tim Baxter, most recently...
Press Release: First Orion Announces ‘Call Screener’ Inclusion in Boost Mobile’s ‘Privacy Premium’
First Orion powers the Boost Call Screener solution, which identifies unknown, spam and unwanted callers for Boost Mobile subscribers NORTH LITTLE ROCK, Ark. – April 7, 2021 – Today, First Orion announced that Boost Mobile has included its “Call Screener” value-added...
Press Release: Unidentified Phone Calls Jeopardize Retail Brand Reputation
First Orion survey reveals that while nearly half of consumers have received an increase in calls from retail businesses since the beginning of the pandemic, 84% ignore unidentified phone calls NORTH LITTLE ROCK, Ark. – March 25, 2021 – The COVID-19 pandemic has...
Press Release: Insurance Confusion Leads to a Risky Game of Phone Tag
First Orion survey revealed that when it comes to new and existing insurance claims, consumers prefer to be contacted via a phone call over all other forms of communication NORTH LITTLE ROCK, Ark. – February 4, 2021 – Between healthcare open enrollment, offers for...
Americans Fell Victim to Mobile Phone Scams 270% More Often in 2020
First Orion survey found that the most successful scam calls this year were related to the COVID-19 pandemic NORTH LITTLE ROCK, Ark.,—December 17, 2020 -- First Orion, a leading provider of communication transparency solutions, today announced the results of its...
Press Release: New Study Finds 70% of Consumers Would Leave Their Bank For One That Properly Identifies Themselves When Calling
Customer service challenges, preferences and pain points with financial institutions revealed by First Orion survey NORTH LITTLE ROCK, Ark. – October 30, 2020 – Consumers value convenience and the ability to use technology to contact their bank, but when it comes to...
New Study Finds Late Delivery Impacts 50% of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls to Alert Them
Unidentified phone numbers are causing CX problems for on-demand food delivery platforms NORTH LITTLE ROCK, Ark. – September 1, 2020 – On-demand food delivery services have a customer support problem, according to a new study released today by First Orion, a leading...
Survey Shows Critical Calls From Essential Businesses Being Missed Amid COVID-19 Pandemic
Over 75 Percent Missed Important Calls NORTH LITTLE ROCK, Ark. – May 6, 2020 – First Orion, a leading provider of communication transparency solutions, today announced a new survey showing 87 percent rarely or never answer calls from unknown numbers. The unintended...