eBooks & Reports


A 5-Star Call Experience: 2023 Hospitality Communication Report

A 5-Star Call Experience: 2023 Hospitality Communication Report

Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...

2021 Holiday Scam Report from First Orion

2021 Holiday Scam Report from First Orion

2021 Holiday Scam Report: Scammers turn up the heat during the holidays What's Inside: While consumers are focused on shopping, giving gifts, and supporting charities, scammers are taking advantage of people when they’re more vulnerable. Here's a few snippets of what...

CCW 2021 November Market Study: Future of the Contact Center

CCW 2021 November Market Study: Future of the Contact Center

CCW 2021 November Market Study: Future of the Contact Center: A Forecast What's Inside: Say goodbye to debate over the value of the contact center. Say hello to conversation about how the contact center can achieve that value in today’s rapidly changing world. How...

Transform Your Caller ID (Ebook): Deliver Calls Made to Answer

Transform Your Caller ID (Ebook): Deliver Calls Made to Answer

Transform Your Caller ID eBook: Deliver Calls Made to Answer What's Inside: 90% of people don’t feel comfortable answering a call from a number they don’t recognize Fewer than 10% of people have or subscribe to Caller ID services Call branding empowers companies to...

Brand Impact Report: Change The Way People See Their Phones

Brand Impact Report: Change The Way People See Their Phones

2021 Brand Impact Report What's Inside: First Orion surveyed 5,000 mobile phone subscribers to better understand consumer experiences with incoming, unidentified calls; preferences for how brands communicate with them; and how they perceive companies who use or do not...

Brand Yourself: Connect At Every Step of The Buyer’s Journey

Brand Yourself: Connect At Every Step of The Buyer’s Journey

Brand Yourself: Connect At Every Step of The Buyer's Journey What's Inside: Brand reputation matters: 77% of people agree that a company that identifies itself on the incoming call screen appears as more premium than those who do not With 300 million smart phone users...

Voice of the Customer Report: Sponsored by First Orion

Voice of the Customer Report: Sponsored by First Orion

Report: Voice of the Customer What's Inside: First Orion sponsored CCW’s Voice of the Customer Report. Inside you’ll find insights from First Orion CIO Scott Hambuchen on improving the customer experience, along with: In 2020, consumers received almost 4 billion...

Got Delivery? Your Customers Want To Know It’s You.

Got Delivery? Your Customers Want To Know It’s You.

Got Delivery? 2020 Food Delivery Report Your Dinner is Calling Ring! Ring! It’s your burger, pizza, or snack on the other line. Punctuality is essential when food comes hot and ready, and delivery apps are blazing right now. Due to the pandemic, it has become nearly...