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eBooks & Reports
A 5-Star Call Experience: 2023 Hospitality Communication Report
Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...
A 5-Star Call Experience: 2023 Hospitality Communication Report
Download our 2023 Hospitality Communication Report to discover how to improve the customer experience and get your calls answered!
2021 Holiday Scam Report from First Orion
2021 Holiday Scam Report: Scammers turn up the heat during the holidays What's Inside: While consumers are focused on shopping, giving gifts, and supporting charities, scammers are taking advantage of people when they’re more vulnerable. Here's a few snippets of what...
Brand Impact Report: Change The Way People See Their Phones
2021 Brand Impact Report What's Inside: First Orion surveyed 5,000 mobile phone subscribers to better understand consumer experiences with incoming, unidentified calls; preferences for how brands communicate with them; and how they perceive companies who use or do not...
Financial Services Market Report: Successfully Connect With Customers
Connecting with financial customers is difficult, and today's global pandemic makes it even more challenging. In this financial services industry report, we explore how financial institutions are using Branded Communication to successfully connect at higher rates...
CCW 2021 November Market Study: Future of the Contact Center
CCW 2021 November Market Study: Future of the Contact Center: A Forecast What's Inside: Say goodbye to debate over the value of the contact center. Say hello to conversation about how the contact center can achieve that value in today’s rapidly changing world. How...
Brand Yourself: Connect At Every Step of The Buyer’s Journey
Brand Yourself: Connect At Every Step of The Buyer's Journey What's Inside: Brand reputation matters: 77% of people agree that a company that identifies itself on the incoming call screen appears as more premium than those who do not With 300 million smart phone users...
Unwanted Calls In Brazil Survey: Telesales, Scam Attempts & Robocalls
Unwanted Calls In Brazil Survey WHAT'S INSIDE Cell phone users regardless of age, social class, or region are impacted by unwanted calls Type and frequency of unwanted calls – telesales, collection, scam attempts, and robocalls Magnitude of annoyance and measures...
Transform Your Caller ID (Ebook): Deliver Calls Made to Answer
Transform Your Caller ID eBook: Deliver Calls Made to Answer What's Inside: 90% of people don’t feel comfortable answering a call from a number they don’t recognize Fewer than 10% of people have or subscribe to Caller ID services Call branding empowers companies to...
Voice of the Customer Report: Sponsored by First Orion
Report: Voice of the Customer What's Inside: First Orion sponsored CCW’s Voice of the Customer Report. Inside you’ll find insights from First Orion CIO Scott Hambuchen on improving the customer experience, along with: In 2020, consumers received almost 4 billion...
Got Delivery? Your Customers Want To Know It’s You.
Got Delivery? 2020 Food Delivery Report Your Dinner is Calling Ring! Ring! It’s your burger, pizza, or snack on the other line. Punctuality is essential when food comes hot and ready, and delivery apps are blazing right now. Due to the pandemic, it has become nearly...