Contact Demo

First Orion Terms of Use

(effective November 1, 2022)

The terms and conditions set forth in these Terms of Use constitute a legal agreement between you (“you,” or “your”) and First Orion Corp. DMCC (“First Orion,” or “we,” or “our” or “us”). In order to access and use First Orion’s UAE website, our ENGAGE® or Call Protect Applications (“Apps”), or our in-network scam protection or branded communication services (“Services”) you must agree to these Terms of Use and First Orion’s Privacy Policy (collectively, the “Agreement”). The Privacy Policy covers the collection, use, disclosure and sharing of personal information and the technologies used by First Orion when you visit our website or use any of our Apps or Services and can be found at https://firstorion.com/first-orion-global-privacy-and-compliance-dashboard/. By accessing the website and using any of our Apps or Services, you hereby expressly acknowledge and agree to be bound by the Agreement and any future amendments and additions to the Agreement as published from time to time.

Our website, Apps and Services include various features and functionality to tell you who is calling and why, identify unknown callers and likely scammers, block unwanted, private, or unknown calls, automatically block suspected scammers, do reverse telephone number lookups, file complaints, receive enhanced information about who is calling and why, and report call violations to the proper authorities.

Eligibility for Use and Access

Use of the website or any Apps or Services is not available to persons under the age of twenty-one (21) lunar years. In order to ensure First Orion is forming a legally binding contract, you represent that you are twenty-one (21) lunar years of age or over twenty-one (21) lunar years before you use the website or any Apps or Services. Without prejudice to any other rights and remedies of First Orion under this Agreement or at law, First Orion reserves the right to limit or withdraw access to the website or any Apps or Services or the right of any person to use the website or any Apps or Services if First Orion believes that person is under the age of twenty-one (21) lunar years. The website, Apps, and Services are not available to persons whose rights to use or access has been suspended or withdrawn by First Orion. Further, if you are acting on behalf of a business entity, you represent that you have the authority and capacity to bind that entity to this Agreement and that you and the business entity will comply with all applicable laws relating to the subject matter.

Conducting General Business

You grant First Orion a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to use any information or material, personal or otherwise, that you provide to us in the registration process, in the feedback area, through any e-mail, or by way of any other feature or use of the website, or any Apps, or Services for the purposes of this Agreement.

Updates and Changes

First Orion reserves the right, at any time, to update, revise, supplement, and otherwise modify this Agreement to impose new or additional rules, policies, terms or conditions on the use of its website, Apps, and Services. In addition, from time to time we may automatically update and change the website or an App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update an App for these reasons. If you choose not to install such updates or if you opt out of automatic updates, you may not be able to continue using the App and/or the functionality and performance of the App may be reduced.

License to Use First Orion Apps and Services

Subject to the restrictions set forth in this Agreement, First Orion grants you a non-transferable, non-exclusive, limited, revocable personal license without rights to sublicense to use First Orion’s Apps or Services in accordance with the terms set out in this Agreement until such license is terminated.

You may not transfer an App to someone else. If you download an App onto any device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with this Agreement, whether or not you own the device.

Your Use of First Orion Apps

You may download an App onto your mobile telephone devices and view, use and display the App on such devices for your personal purposes only. You agree that you will:

  • Not rent, lease, sub-license, loan, provide, or otherwise make available the App in any form, in whole or in part to any person without prior written consent from us;
  • Not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
  • Not translate, merge, adapt, vary, alter or modify the App, in whole in or part, or permit the App (or any part of the App) to be combined with or become incorporated in, any other programs (except as necessary to use the App on devices as permitted in this Agreement);
  • Not access the source code of the App, nor disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such things to the App, to the extent such activities can be restricted by law.

Acceptable Use Restrictions

As a condition of your use of the website or any Apps or Services, you agree that you will:

  • Not use the website or any Apps or Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the terms of this Agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, Trojan horses, worms, time bombs, cancelbots, Easter eggs or other computer programming technologies or harmful data into any App, the website or any operating system;
  • Not distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  • Not infringe our intellectual property rights or those of any third party in relation to your use of the website or any Apps or Services;
  • Not transmit any material that is offensive, libellous, defamatory, slanderous, unlawfully threatening or would be reasonably considered to constitute harassment or otherwise objectionable in relation to your use of the website or any Apps or Services;
  • Not use the website or any Apps or Services in a way that could damage, disable, overload, impair or compromise our systems or security or interfere with other users;
  • Not collect or harvest any information or data from the website or our systems or attempt to decipher any transmissions to or from the servers running the website, Apps or Services;
  • Not use the website or any Apps or Services to solicit participation in public discussion, debate, comment or activity;
  • Not provide false or misleading information about yourself or your business, create a false identity, or provide information that is not factual in nature including without limitation any information or statements that are racist, use profanity, abuse another user, disrespect another’s culture or include any other derogatory or inappropriate information, or contain obscene information or content, including but not limited to pornography or any representation which may (in our sole discretion) be considered indecent;
  • Not provide information or content which may (in our sole discretion) constitute offensive or critical political content or content that is contrary to the public interest, or which may (in our sole discretion) be considered culturally or religiously offensive in any way;
  • Not provide any information or content which (in our sole discretion) may not be considered to be in compliance with general Islamic Sharia law, rules, morals, values, ethics and traditions;
  • Not provide any information or content which may (in our sole discretion) threaten national security;
  • Not provide any information or content which may (in our sole discretion) constitute or be considered to promote gambling; and.
  • Comply with all applicable technology control and/or export laws and regulations that apply to the technology used or supported by the website or any Apps or Services.

 

Intellectual Property Rights

All intellectual property rights in our website, Apps, and Services throughout the world belong to First Orion (or our licensors) and the rights to use them are licensed to you (not sold). You have no intellectual property rights in, or to, the website or any Apps or Services (including, but not limited to, any information, data, material, text, designs, graphics, pictures, video, photographs, applications, software, audio and other files) other than the right to use them solely for your own personal use, in accordance with the terms of this Agreement. Republication or redistribution of the content, including by framing or similar means, is prohibited.

Availability

It is technically impracticable to provide a fault-free service and First Orion does not undertake to do so. In the event of a fault, First Orion will attempt to restore functionality as soon as it is reasonably practicable. Access to the website or any Apps or Services may occasionally be suspended or restricted for operational reasons such as maintenance or the introduction of new facilities or products.

Termination

We may terminate your rights to use the website or any Apps or Services at any time, for any reason or no reason. Cause for such termination may include (a) a breach by you of the terms of this Agreement or your engagement in fraudulent or illegal activities, (b) a request by law enforcement or other government agencies and/or (c) unexpected technical or security issues or problems.

If we terminate your rights to use the website or any Apps or Services:

  • You must stop all activities authorized by this Agreement, including your use of the website, Apps or Services.
  • You must delete or uninstall the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

Our responsibilities for loss or damage suffered by you

THE USE OF ANY WEBSITE, APPS, OR SERVICES IS AT YOUR OWN RISK. FIRST ORION AND ITS AFFILIATES, SUPPLIERS AND LICENSORS HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND GUARANTIES REGARDING ITS WEBSITE, APPS, AND SERVICES, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHERMORE, FIRST ORION AND ITS AFFILIATES, SUPPLIERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE WEBSITE, APPS, OR SERVICES WILL MEET YOUR REQUIREMENTS; (II) THE WEBSITE, APPS, OR SERVICES WILL BE UNINTERRUPTED, ACCURATE, RELIABLE, TIMELY, SECURE OR ERROR-FREE; (III) THE QUALITY OF ANY INFORMATION OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE WEBSITE, APPS, OR SERVICES WILL BE AS REPRESENTED OR MEET YOUR EXPECTATIONS; OR (IV) ANY ERRORS IN THE WEBSITE, APPS, OR SERVICES WILL BE CORRECTED. FURTHERMORE, YOU ACKNOWLEDGE THAT FIRST ORION HAS NO OBLIGATION TO CORRECT ANY ERRORS OR OTHERWISE SUPPORT OR MAINTAIN THE WEBSITE, APPS, OR SERVICES. YOU ACKNOWLEDGE THAT THE WEBSITE, APPS, AND SERVICES ARE NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE THE MISUSE OF, FAILURE OF, OR ERRORS OR INACCURACIES IN THE CONTENT, DATA OR INFORMATION PROVIDED BY THE WEBSITE, APPS, OR SERVICES COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL, PROPERTY, OR ENVIRONMENTAL DAMAGE. FIRST ORION DOES NOT WARRANT THAT THE WEBSITE, APPS, OR SERVICES WILL BE COMPATIBLE OR INTEROPERABLE WITH YOUR DEVICE OR ANY OTHER PIECE OF HARDWARE, SOFTWARE OR EQUIPMENT INSTALLED ON OR USED IN CONNECTION WITH YOUR DEVICE. FURTHERMORE, YOU ACKNOWLEDGE THAT COMPATIBILITY AND INTEROPERABILITY PROBLEMS CAN CAUSE THE PERFORMANCE OF YOUR DEVICE TO DIMINISH OR FAIL COMPLETELY, AND MAY RESULT IN PERMANENT DAMAGE TO YOUR DEVICE, LOSS OF THE DATA LOCATED ON YOUR DEVICE, AND CORRUPTION OF THE SOFTWARE AND FILES LOCATED ON YOUR DEVICE. YOU ACKNOWLEDGE AND AGREE THAT FIRST ORION AND ITS AFFILIATES, SUPPLIERS AND LICENSORS SHALL HAVE NO LIABILITY TO YOU FOR ANY LOSSES SUFFERED RESULTING FROM OR ARISING IN CONNECTION WITH COMPATIBILITY OR INTEROPERABILITY PROBLEMS. SHOULD THE WEBSITE, APPS, OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE BURDEN OF ALL NECESSARY EXPENSES, SERVICING, REPAIR, OR CORRECTION. THESE OBLIGATIONS SURVIVE TERMINATION OF THIS AGREEMENT.

IF YOU HAVE PAID ANY FEE FOR USE OF ANY APPS OR SERVICES, IN THE EVENT OF ANY FAILURE OF SUCH APP OR SERVICES TO CONFORM TO ANY APPLICABLE WARRANTY, YOU MAY NOTIFY FIRST ORION, AND FIRST ORION MAY, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND TO YOU THE PURCHASE PRICE PAID, IF ANY, FOR THE APPS OR SERVICES. FIRST ORION WILL HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER WITH RESPECT TO THE APPS OR SERVICES.

Limitation of Liability

EXCEPT TO THE EXTENT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL FIRST ORION OR ITS AFFILIATES, SUPPLIERS OR LICENSORS BE LIABLE FOR ACCIDENTS, PROPERTY DAMAGE, PERSONAL INJURY, DEATH, OR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES OR LOSS OF OR LOST PROFITS ARISING OUT OF OR IN CONNECTION WITH THE SALE OR DISTRIBUTION OF, THE PERFORMANCE OR NON-PERFORMANCE OF, OR YOUR ACCESS OR USE OF OR INABILITY TO ACCESS OR USE, THE WEBSITE OR ANY APPS OR SERVICES, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, FIRST ORION SHALL HAVE NO RESPONSIBILITY FOR ANY CLAIMS MADE BY YOU OR ANY THIRD PARTY RELATED TO THE WEBSITE, APPS OR SERVICES OR YOUR USE OR POSSESSION THEREOF, INCLUDING, BUT NOT LIMITED TO (I) PRODUCT LIABILITY CLAIMS, (II) ANY CLAIM THAT THE WEBSITE, APPS OR SERVICES FAIL TO CONFORM TO ANY APPLICABLE LEGAL OR REGULATORY REQUIREMENT, (III) CLAIMS ARISING UNDER CONSUMER PROTECTION OR SIMILAR LEGISLATION, OR (IV) ANY CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES ATTRIBUTABLE TO ANY FAILURE OF THE WEBSITE, APPS OR SERVICES TO CONFORM TO ANY WARRANTY, EXPRESS OR IMPLIED. THESE OBLIGATIONS SURVIVE TERMINATION OF THIS AGREEMENT.

The website, Apps and Services are for domestic and private use. If you use the website or any Apps or Services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The website, Apps and Services are provided for general information only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the website or any Apps or Services. Although we make reasonable efforts to update the information provided by our website, Apps and Services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Indemnification

To the maximum extent permitted by law, you will indemnify First Orion, its affiliates, officers, employees, and agents against all costs, expenses and damages arising out of or in connection with (a) your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referred to in this Agreement, (b) your violation of any rights of any third party, or (c) your use or misuse of the website or any Apps, or Services.

Dispute Resolution

Any dispute, claim or controversy arising out of or in connection with this Agreement, including any question regarding its existence or interpretation that cannot be amicably resolved between the parties shall be referred to and finally settled by arbitration in Dubai under the Dubai International Financial Centre (DIFC)- London Court of International Arbitration (LCIA) Arbitration Rules (the “Rules”), which Rules are deemed to be incorporated by reference into this Agreement.  The seat, or legal place, of arbitration shall be the DIFC. The number of arbitrators shall be three. Each party will nominate one arbitrator for appointment by the LCIA Court. The language to be used in the arbitration shall be English. The award made by the arbitrator(s) shall be final and binding on the parties and may be enforced, if necessary, in the UAE courts. The foregoing provisions of this clause are without prejudice to the right of First Orion to seek interim relief at any time from any court of competent jurisdiction and First Orion shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so. This “Dispute Resolution” section will survive any termination of this Agreement.

Other important terms

  • Assignment. You shall not assign this Agreement or any rights or obligations herein without the prior written consent of First Orion, and any attempted assignment in contravention of this provision shall be null and void and of no force or effect. You hereby grant First Orion the right to, and you irrevocably acknowledge and agree that First Orion may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this Agreement to any of its affiliates without requiring your further specific agreement. First Orion agrees to use all reasonable endeavours to provide notice to you of any transfer by way of a posting on the website.
  • Waiver. The failure to exercise a right or require performance of an obligation under this Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute waiver of any subsequent breach.
  • Data Protection. First Orion will comply with its obligations under applicable data protection legislation and maintain all relevant registrations and notifications, for the purposes of operating the website, Apps and Services.
  • Severability. If any provision of this Agreement is held to be invalid or unenforceable with respect to a party, the remainder of this Agreement, or the application of such provision to persons other than those to whom it is held invalid or unenforceable shall not be affected and each remaining provision of this Agreement shall be valid and enforceable to the fullest extent permitted by law.
  • Third Party Beneficiaries. Nothing contained in this Agreement is intended or shall be construed to confer upon any person (other than the parties hereto) any rights, benefits or remedies of any kind or character, or to create any obligations or liabilities of a party to any such person.
  • Governing Law. This Agreement and your use of the website or any Apps or Services are governed by and construed in accordance with the applicable laws of Dubai Emirate and the Federal laws of the United Arab Emirates.
  • Export. You are responsible for complying with all laws and regulations of UAE and any country from which you may access the website or any Apps or Services regarding access, use, export, re-export and import of any content appearing on or available through the website, Apps, or Services.

Questions

If you have any questions or concerns in relation to this Agreement, please contact First Orion by sending paper mail to the address below or email us at the email address also provided.

First Orion Corp. DMCC
Attention: Legal Team
Mazaya Business Avenue BB1
Office 3005, Jumeirah Lakes Towers
Dubai, United Arab Emirates
support@firstorion.com