Report: Voice of the Customer


WHAT’S INSIDE


First Orion sponsored CCW’s Voice of the Customer Report.

Inside you’ll find insights from First Orion CIO Scott Hambuchen on improving the customer experience, along with:

  • In 2020, consumers received almost 4 billion robocalls
  • Only 14% of customers say that their phone interactions have significantly improved over the past year.
  • Customers want human interaction and companies must prioritize feedback and engage with clients in new ways