Report: Voice of the Customer

What’s Inside:

First Orion sponsored CCW’s Voice of the Customer Report.

Inside you’ll find insights from First Orion CIO Scott Hambuchen on improving the customer experience, along with:

• In 2020, consumers received almost 4 billion robocalls
• Only 14% of customers say that their phone interactions have significantly improved over the past year.
• Customers want human interaction and companies must prioritize feedback and engage with clients in new ways