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Report: Voice of the Customer


What’s Inside:
First Orion sponsored CCW’s Voice of the Customer Report.

Inside you’ll find insights from First Orion CIO Scott Hambuchen on improving the customer experience, along with:

  • In 2020, consumers received almost 4 billion robocalls
  • Only 14% of customers say that their phone interactions have significantly improved over the past year.
  • Customers want human interaction and companies must prioritize feedback and engage with clients in new ways