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List of Sub-processors

Last Modified: 15 March 2023

First Orion uses certain sub-processors to assist in providing its Services. A sub-processor is a third party engaged by First Orion who may Process Personal Data as applicable and in accordance with the Agreement. Depending on a Customer’s use of the Services, not all sub-processors will be needed to deliver the Services. Capitalized terms used herein without definition have the meaning set forth in the DPA.

Customer may receive notice of new sub-processors by providing appropriate contact details to privacy@firstorion.com.

ENTITY NAME PROCESSING ACTIVITIES LOCATION
Amazon Web Services, Inc. Cloud service provider for all branded communication solutions except international ENGAGE USA
Amazon Web Services Ireland Ltd. Cloud service provider for international ENGAGE Ireland
Adobe Inc. Electronic signature USA
Avalara, Inc. Tax compliance platform USA
Databricks, Inc. Data management platform USA
Hiya, Inc. Service provider for INFORM AT&T distribution USA
Hotjar Learning management system USA
Lead Forensics Limited Website tracking and reporting solution USA
LinkSquares, Inc. Contract management platform USA
Marketo, Inc. Management of customer and prospect communications USA
Neustar Information Services, Inc Service provider for CNO and INFORM AT&T distribution USA
PagerDuty, Inc. Emergency ticket routing USA
Salesforce.com, Inc. Sales support platform USA
ServiceNow, Inc. Workflow management solution USA
Simpler Postage, Inc. dba EasyPost Business address validation USA
Sinch America, Inc. Text messaging capability for SMS service USA
Workday, Inc. Human resources management, customer invoicing and accounting functions USA
Zendesk, Inc. Customer support software USA