Press Release Archives

Press Release: Unidentified Phone Calls Jeopardize Retail Brand Reputation

Mar 25, 2021 | Press Release

First Orion survey reveals that while nearly half of consumers have received an increase in calls from retail businesses since the beginning of the pandemic, 84% ignore unidentified phone calls NORTH LITTLE ROCK, Ark. – March 25, 2021 – The COVID-19 pandemic has...

Press Release: Insurance Confusion Leads to a Risky Game of Phone Tag

Feb 4, 2021 | Press Release

First Orion survey revealed that when it comes to new and existing insurance claims, consumers prefer to be contacted via a phone call over all other forms of communication NORTH LITTLE ROCK, Ark. – February 4, 2021 – Between healthcare open enrollment, offers for...

Americans Fell Victim to Mobile Phone Scams 270% More Often in 2020

Dec 17, 2020 | Press Release

First Orion survey found that the most successful scam calls this year were related to the COVID-19 pandemic NORTH LITTLE ROCK, Ark.,—December 17, 2020 — First Orion, a leading provider of communication transparency solutions, today announced the results of its...

Press Release: New Study Finds 70% of Consumers Would Leave Their Bank For One That Properly Identifies Themselves When Calling

Oct 30, 2020 | Press Release

Customer service challenges, preferences and pain points with financial institutions revealed by First Orion survey NORTH LITTLE ROCK, Ark. – October 30, 2020 – Consumers value convenience and the ability to use technology to contact their bank, but when it comes to...

New Study Finds Late Delivery Impacts 50% of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls to Alert Them

Sep 1, 2020 | Press Release

Unidentified phone numbers are causing CX problems for on-demand food delivery platforms NORTH LITTLE ROCK, Ark. – September 1, 2020 – On-demand food delivery services have a customer support problem, according to a new study released today by First Orion, a leading...

Survey Shows Critical Calls From Essential Businesses Being Missed Amid COVID-19 Pandemic

May 6, 2020 | Press Release

Over 75 Percent Missed Important Calls NORTH LITTLE ROCK, Ark. – May 6, 2020 – First Orion, a leading provider of communication transparency solutions, today announced a new survey showing 87 percent rarely or never answer calls from unknown numbers. The unintended...

Press Release: Unidentified Phone Calls Jeopardize Retail Brand Reputation

Press Release: Insurance Confusion Leads to a Risky Game of Phone Tag

Americans Fell Victim to Mobile Phone Scams 270% More Often in 2020

Press Release: New Study Finds 70% of Consumers Would Leave Their Bank For One That Properly Identifies Themselves When Calling

New Study Finds Late Delivery Impacts 50% of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls to Alert Them

Survey Shows Critical Calls From Essential Businesses Being Missed Amid COVID-19 Pandemic

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Press Release: Unidentified Phone Calls Jeopardize Retail Brand Reputation

Press Release: Insurance Confusion Leads to a Risky Game of Phone Tag

Americans Fell Victim to Mobile Phone Scams 270% More Often in 2020

Press Release: New Study Finds 70% of Consumers Would Leave Their Bank For One That Properly Identifies Themselves When Calling

New Study Finds Late Delivery Impacts 50% of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls to Alert Them

Survey Shows Critical Calls From Essential Businesses Being Missed Amid COVID-19 Pandemic