Call and Contact Centers are constantly using the phone call in their day-to-day, making calls left and right. There will always be a need for phone calls in this industry, but isn’t there a better way to improve calling strategies and customer experiences? The...
How do you decide whom to trust with your travel plans? Some people read online reviews. Others consider recommendations from friends and family. Sometimes, it comes down to who offers the best deals and specials or a unique experience you can’t get anywhere else. But...
Updated on 8/29/2023 The 1990s and dot com era was an absolute game-changer for the world. Communication and the way we did business were revolutionized, and the possibilities seemed endless. But, like any revolutionary idea and early-stage product lifecycle, it took...
The unanswered call dilemma affects all industries; we’ve covered that. Insurance: The final frontier. The convergence of home, auto, life, and health, all in one. Agencies rely on their calls being answered, especially when providing so many important options. And...
Contact centers have notoriously high agent turnover and attrition rates. According to a 2021 survey of contact center agents by NICE, the contact center attrition rate in the U.S. and U.K. stood at a staggering 42%. Considering a high attrition rate is somewhere in...