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January Scam Call Trends: Vehicle Warranty Scams, Call Center Scams & More
A new year calls for a resolution (new year, new me, right?). One new year’s resolution we can all hope for is a decrease in scam calls. Scams are a nuisance everyone agrees needs to go. In our January Scam Call Trends Report, we cover the newest tactics scammers are...
Can You Hear Me Now? – What Customers Want from Mobile Providers
For mobile providers, one of the main concerns is caring for customers, keeping them both satisfied and loyal. But how do you know how happy they are? You can’t just show up, yell “Surprise!” and expect them to welcome you with open arms and a well-built rapport (we...
“Why Are You Calling Me?” – ‘Genius Idea’ About Mobile Communications Goes Viral
Recently, Dan Mall, founder and CEO of SuperFriendly, tweeted (on behalf of his wife) about a problem that millions of people want a solution for. The realm? Mobile communications. The demand? A feature on your mobile phone “where people have to let you know WHY...
2021 Scam Call Trends
We’re all familiar with scam calls. They pester and ping nearly every single one of us. In a recent survey, 97% of people said they had received an unwanted call (i.e., telemarketer, unwanted robocall, unknown caller, etc.). Clearly, it’s a problem – and at the...