By Allison Owen VP of Client Engagement Spam tagging is one of the most frustrating challenges legitimate businesses face when trying to connect with their customers. While consumers demand and deserve protection from unwanted calls, many lawful, necessary calls still...
Maintaining a brand’s integrity and ensuring effective customer communication is paramount for success in today’s mobile-centric world. Every outbound business call must be received with the trust it deserves. This is where First Orion’s AFFIRM™...
As a business owner, you spend resources building trust, cultivating a positive brand reputation, and ensuring every customer interaction is secure. Yet, there is a hidden threat that operates entirely outside of your firewall: call spoofing. This isn’t just...
By Susan Nichols Chief Privacy Officer and General Counsel If it feels like the rules of business keep changing, you’re not imagining it. In today’s fast-evolving legal climate, companies must adapt more quickly than ever. This creates uncertainty but also...
When considering Branded Calling, businesses often have concerns: “Our current answer rates are good enough” “It’s too complicated to implement.” “Customers really care about caller ID name.” Let’s dive into how INFORM®...
In an era where customer expectations for instant, accurate support continue to rise, First Orion successfully deployed an Advanced AI Agent (uGPT) within our Zendesk infrastructure that’s transforming how we deliver customer service. With 35% of all...
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