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Branded Calling for
Call Centers
Explore the Benefits
INFORM Has to Offer for Call Centers
When you’re trying to increase engagement rates, every call counts. With Branded Communication, contact centers can make branded calls on their clients’ behalf and provide advanced call analytics. Companies implementing branded calling have seen dramatic increases in contact center productivity, customer satisfaction, and business bottom line.
Higher Answer Rates
More calls get answered the first time, and fewer calls get declined. When agents don't waste time making repeated calls, they can move more quickly through their target lists.
Increased Productivity
Increased answer rates improve close rates, which can deliver millions in profit. And improved call center productivity can free up thousands in agent time. You can also be more efficient with a single source for all branded calling programs, invoices, and support.
More Conversions
Customers who know who's calling are more prepared to have a meaningful conversation with agents when they answer, which leads to more completed forms and applications. The result? Added upsell opportunities, and fewer games of phone tag.
Flexible Deployment
First Orion offers flexible interface options to meet your business needs. Manage programs in our easy-to-use customer portal or integrate via API for a more automated experience.
INFORM®
Flexible Solution for Outbound Calling
With INFORM’s branded text display, your client’s business name, department, or other custom message appears on the consumer’s mobile device, increasing answer and conversion rates.
Every Major US Carrier
Reach more customers across all networks and handsets
Contact Center Metrics
First Orion's Advanced Analytics provide deeper insights into the metrics that matter most across the entire ecosystem
Custom Message
Up to 32 characters to personalize for your clients' needs
Tailored Client Programs
A single platform for managing calling programs for every business you serve
It's Time You Finally
Get Some Answers
You know how frustrating (and expensive) it is when customers don’t answer your calls. After all, your clients pay you to connect, communicate, and convert. Branded Communication lets them know who’s calling and why – so they pick up, and you make the connection.
76%
Boost
in first call conversion rates
54%
INCREASE
in conversion rates
18%
LIFT
in contact rates
12%
GAIN
in callback rates
Case Study
Call Center Lifts First Call Conversions with INFORM
A growing call center had financial service clients focused on calling consumers who fill out online loan applications. Even when they were expecting – and wanted – the call, many consumers wouldn’t answer. Branded Communications dramatically raised contact and conversion rates, increasing revenue and operational efficiency.
76%
LIFT
on first call conversion rate
52%
Increase
in conversion rate
Revenue per attempt has increased 15% to 40% depending on the brand that we’re calling about.
Contact Center
Ready to get started?
We share your goal of providing excellent customer experiences through our Branded Communication solutions.
Resources
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