Hello, Me – It’s … Me? “Smishing” – The Latest SMS Scam Trend

Apr 4, 2022 | Blog

Scammers will stop at nothing to get a person’s sensitive information. They’re even stooping as low as messaging you… from your own phone number? There’s been a recent trend where people are getting weird messages from their phone numbers. It happened to a swath...

Do People Like Chatbots? Rethinking the Customer Experience

Mar 30, 2022 | Blog

Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142 billion in consumer spending worldwide – a massive jump from $2.8 billion back in 2019. How can businesses compete with these...

Press Release: 2022 Food Delivery Report Serves Up Consumer and Delivery Driver Communication Preferences

Mar 2, 2022 | Press Release

Over half of survey respondents prefer a phone call when being contacted by a delivery driver for directions, but 59% have missed a call from a driver because they did not recognize the number NORTH LITTLE ROCK, Ark., March 2, 2022 – First Orion, a leading provider of...

Food for Thought – 2022 Food Delivery Report

Mar 2, 2022 | Reports

Download 2022 Food Delivery Communication Report Survey statistics and real-life experiences from consumers and food delivery drivers In Q4 2021, we surveyed 5,000 U.S. residents about their experiences with calls from food delivery services to their mobile phones....

Make the Call: Retail Communication Trends for Consumers

Feb 15, 2022 | Blog

Retail communication and customer service go hand-in-hand. People want their experiences to be positive and unique – anything less could sway customer sentiment and loyalty to the brand. So what makes a good communications strategy? Knowing and responding to consumer...