Financial Services
Healthcare
Insurance
Retail
Travel & Entertainment
Utilities & Home Services
Automotive
Technology
Call Centers
INFORM
AFFIRM
SENTRY
Carrier Solutions
Developers
Partners
Customer Login
Achieving AWS Service Delivery Specialization: A Milestone of Trust and Excellence
Earning the AWS Service Delivery Specialization for Amazon Connect was no small feat. It required a rigorous validation process, during which AWS thoroughly reviewed and tested our technology to confirm that it meets its highest reliability, security, and performance standards. First Orion invested heavily in training, technology, and alignment with AWS, undergoing an intensive evaluation process that included demonstrating our technical capabilities, meeting service benchmarks, and showcasing proven customer success. This validation means that our solutions are built to work within Amazon Connect, providing our customers with the highest industry standards for security and reliability.
AWS’s endorsement is a powerful third-party verification, giving customers confidence that they are choosing a solution with proven effectiveness and security. For businesses looking to enhance their customer communications, the AWS Service Delivery Specialization is a mark of trust and quality, ensuring they have a reliable partner in First Orion.
Advanced Call Authentication: Securing Every Interaction
Our advanced call authentication is one of the most significant advantages of First Orion’s integration with Amazon Connect. In healthcare, finance, and e-commerce industries, where trust is paramount, every customer interaction must be secure and verifiable. Our call authentication technology verifies calls before they reach the customer, providing a robust layer of security that reduces risks like spoofing and fraud. By confirming the origin and intent of each call, First Orion ensures that customers can trust the calls they receive, reinforcing their confidence in the brands they engage with.
INFORM with Logo allows customers to receive the essential security benefits of call authentication while delivering additional brand visibility. It enables businesses to display a recognizable logo, brand name and verified status on customers’ incoming call screens. INFORM with Logo requires advanced call authentication integration, creating an added layer of assurance and increasing answer rates by making calls instantly recognizable.
For businesses seeking even greater control over their customer interactions, First Orion also offers SENTRY, a powerful call-blocking service designed to prevent unwanted calls from reaching customers. Working in conjunction with our call authentication solutions, SENTRY gives organizations a comprehensive approach to secure and manage their communications.
Build Instant Brand Recognition with INFORM with Logo
INFORM with Logo takes branding to the next step by adding brand identity to each call. This feature is more than just a display; it’s a way to make every interaction instantly recognizable, fostering brand loyalty and reducing call hesitation. Customers are more likely to answer a call from a brand they recognize and INFORM with Logo provides exactly that advantage. By displaying verified information on the caller ID, businesses can prevent call rejections due to unrecognized numbers, enhancing answer rates and engagement.
This instant brand recognition translates into measurable business benefits for industries like retail and finance, from improved answer rates to a more personalized communication experience that keeps customers engaged and returning.
Simplified Integration with Amazon Connect for Effortless Scalability
Amazon Connect is known for its adaptability, scalability, and user-friendly interface, making it the perfect platform for businesses of all sizes. Our solutions seamlessly integrate with Amazon Connect, like this, allowing businesses to leverage First Orion’s prebuilt lambda function to enable call authentication. This integration gives businesses control over customer engagement while maintaining high-security standards, allowing them to focus on customer experience while we handle the technical backbone.
A Future-Focused Partnership with Access to AWS Technical Resources and Early Innovations
With the AWS Service Delivery designation, First Orion gains early access to AWS product roadmaps and industry insights, ensuring we stay at the forefront of cloud communication advancements. This partnership allows us to integrate the latest AWS innovations into our services, enabling us to deliver cutting-edge features to customers more quickly and keep pace with evolving market demands.
Our collaboration with AWS is more than just a certification—it’s a gateway to innovation. With privileged insight into upcoming AWS features, we can continually refine our offerings to meet the latest industry standards and customer expectations. This forward-thinking approach ensures that our customers have access to the most advanced communication security measures and engagement tools available, helping them stay ahead in a rapidly changing landscape.
Bottom Line: First Orion is A Partner You Can Trust for Secure Customer Communication
First Orion’s AWS Service Delivery Specialization for Amazon Connect marks a significant milestone in our journey to elevate customer communication. Through advanced call authentication, INFORM with Logo and SENTRY, along with access to AWS’s extensive resources, we are positioned to offer our customers the highest standards of security, brand visibility, and trust.
Whether your business aims to enhance customer engagement, secure communications, or build a recognizable brand, First Orion’s integration with Amazon Connect provides the tools to achieve these goals. Join us as we transform customer interactions, one verified call at a time.
