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How Contact Centers Can Prepare for STIR/SHAKEN 

How Contact Centers Can Prepare for STIR/SHAKEN 

Jun 16, 2021 | Blog

Authored by Tracey Cash and Julie Fowler The clock is ticking, and the STIR/SHAKEN deadline is just weeks away. While the STIR/SHAKEN framework isn’t new to carriers, it’s just as important for contact centers.  As a contact center, one main objective is to have calls...
STIR/SHAKEN: What Your Contact Center Should Know

STIR/SHAKEN: What Your Contact Center Should Know

May 21, 2021 | Blog

The countdown is on. The FCC’s STIR/SHAKEN mandate, designed to cut down on fraudulent robocalls, goes into effect June 30, 2021. All the talk about impending regulations has many contact centers wondering how it may impact their operations. Enterprise calling...
STIR/SHAKEN 101 for Contact Centers

STIR/SHAKEN 101 for Contact Centers

May 6, 2021 | Blog

With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order. Now that the Federal Communications Commission (FCC) has announced they plan to penalize those not in compliance (or...
STIR/SHAKEN Update: Act or Get Blocked, Says FCC

STIR/SHAKEN Update: Act or Get Blocked, Says FCC

Apr 29, 2021 | Blog

The STIR/SHAKEN deadline is rapidly approaching – and the FCC will require phone companies to do their part in the fight against robocalls. The Federal Communications Commission (FCC) recently announced that filings to the Robocall Mitigation Database (RMD)...
Is Branded Calling the New Retail Reputation Standard?

Is Branded Calling the New Retail Reputation Standard?

Mar 25, 2021 | Blog

Brand reputation matters and the COVID-19 pandemic has forever changed the landscape of consumer shopping behaviors. As brick-and-mortar stores adapted their practices for social distancing, consumers settled into a “new normal” of in-store pickup,...
Scammers Are Getting Social Savvy

Scammers Are Getting Social Savvy

Mar 22, 2021 | Blog

According to statistics, by the end of 2018, 2.5 billion people worldwide are expected to be on social media, and if growth rates stay the same, about 86% of the US population should be a part of social media by the end of this year. Social media is one of the most...