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Business Number Registration 101

Business Number Registration 101

Aug 19, 2025 | Blog

Reaching customers by phone is more challenging than ever for businesses. Between mislabeling, spoofing, and aggressive spam filtering, many legitimate organizations struggle to get their calls answered. A large percentage of consumers now ignore unknown numbers...
Don’t Be Fooled: Protect Your Business from Voice Deepfakes

Don’t Be Fooled: Protect Your Business from Voice Deepfakes

Aug 6, 2025 | Blog

Synthetic voice scams, commonly known as deepfakes, are not just sci-fi anymore. Using artificial intelligence (AI), fraudsters now launch deepfake fraud attacks by cloning voices with shocking accuracy, tricking employees, customers, and even family members into...
How to Balance Automation and Human Connection in Customer Service

How to Balance Automation and Human Connection in Customer Service

Aug 4, 2025 | Blog

Automation has transformed business operations by improving workflows, routing customer requests, and predicting service needs. But for the convenience it brings, it creates a unique challenge: reliance on automation alone can test the trust and connections that fuel...
Most Common Mistakes in a Business’ Outbound Call Strategy

Most Common Mistakes in a Business’ Outbound Call Strategy

Jul 15, 2025 | Blog

For many businesses, outbound calling remains a critical communication channel. But when calls go unanswered or are mislabeled as “Spam Risk,” the entire strategy can unravel. Despite good intentions, many businesses unintentionally sabotage their outbound call...