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Business Number Registration 101
Reaching customers by phone is more challenging than ever for businesses. Between mislabeling, spoofing, and aggressive spam filtering, many legitimate organizations struggle to get their calls answered. A large percentage of consumers now ignore unknown numbers...
Don’t Be Fooled: Protect Your Business from Voice Deepfakes
Synthetic voice scams, commonly known as deepfakes, are not just sci-fi anymore. Using artificial intelligence (AI), fraudsters now launch deepfake fraud attacks by cloning voices with shocking accuracy, tricking employees, customers, and even family members into...
How to Balance Automation and Human Connection in Customer Service
Automation has transformed business operations by improving workflows, routing customer requests, and predicting service needs. But for the convenience it brings, it creates a unique challenge: reliance on automation alone can test the trust and connections that fuel...
Phone Number Reputation Management Can Prevent Bad Labels
By Mark Himelfarb Chief Technology Officer and Ukraine Managing Director If you’ve ever wondered why your legitimate business calls are getting tagged as “spam,” you’re not alone, and you’re not doing anything wrong. I talk to business owners regularly who are...