How Branded Calling Transforms Outbound Sales Teams

Outbound sales are more challenging than ever. With spam calls increasing and mobile users increasingly hesitant to answer unknown numbers, sales teams find it harder to connect with prospects. The result? Wasted effort, missed opportunities, and lower conversion rates.

Enter branded calling, a technology that displays your company name on the recipient’s phone before answering the call. It’s not just a branding win. It’s a strategic tool that helps sales teams boost connection rates and accelerate deals.

In this article, we explore how branded calling can revolutionize your outbound sales efforts and why it’s a competitive advantage you can’t afford to ignore.

The Modern Sales Challenge: Answer Rates are Plummeting

Sales development reps (SDRs) are fighting an uphill battle. According to industry data, mobile users answer fewer than 10% of calls from unknown numbers. That means 90% of cold calls go unanswered, and that’s before you factor in spam labels or call blocking.

This isn’t just a nuisance. It’s a drain on your team’s productivity and morale. Time spent calling unresponsive numbers translates to fewer meaningful conversations and a lower ROI on sales campaigns.

Why is this happening?

• Call recipients don’t recognize the number.
• Carriers and their analytic engines often mark unknown numbers as spam.
• There’s no context about who is calling or why.

Unless you add credibility upfront, this environment makes traditional sales calls less effective.

What Is Branded Calling for Outbound Sales?

Branded calling allows you to display a customized caller ID when contacting prospects. This typically includes:

• Your company name
• A custom logo (available with INFORM with Logo)
• A brief reason for the call

By replacing anonymous phone numbers with branding, you reassure the recipient that your call is legitimate and relevant.

Benefits of branded calling include:

• Higher engagement rates
• Improved first impressions
• Reduced call blocking and labeling

With First Orion’s INFORM, you can deploy branded calling across your entire sales organization — instantly elevating your outreach.

Learn how to maintain a clean outbound call reputation.

How Branded Calling Boosts Sales Productivity

1. Increases Engagement Rates: When your brand is visible on the screen, recipients are more likely to pick up. Sales teams using branded calling report engagement rates increases up to 200%.
2. Accelerates the Sales Funnel: Early-stage conversations happen faster because you’re not wasting time trying to connect. That means more demos scheduled, faster qualification, and shorter sales cycles.
3. Enhances Brand Trust: Showing your brand before the call builds familiarity and reduces friction. Even if the recipient doesn’t answer, they’re more likely to remember your company and respond to a follow-up call or email.
4. Reduces Time Wasted on Follow-Ups: Fewer unanswered calls mean fewer voicemails and less time spent chasing prospects, which improves rep efficiency and morale.

Real-World Use Case: Branded Calling in B2B SaaS Sales

Imagine a SaaS sales team contacting IT managers to schedule product demos. Without branded calling, their calls often go ignored. But with First Orion’s INFORM:

• The recipient sees “Acme Software” and “Schedule Your Demo” on their screen.
• Recognition leads to trust — and they answer.
• The SDR books a meeting on the first call instead of after multiple touchpoints.

That’s not just a better experience; it’s a measurable improvement in pipeline speed.

Integration and Scalability

Implementing branded calling with First Orion’s INFORM is straightforward:

• Works across major U.S. carriers
• Scales to support enterprise-level outreach
• Compatible with CRM and dialer platforms

No matter your CRM, branded calling can be integrated to maintain workflows and improve results.

Learn why call and contact centers need branded communication.

Get Started

INFORM Branded Calling can transform your business communications by displaying trusted information that boosts call answers and builds customer confidence.

But don’t take our word for it – play around with the demo to see how your calls could appear on every major mobile carrier in the United States. When you’re ready, click the “Get Started” button and follow the steps to begin branding your calls.