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Tax Season Scam Calls are Silently Killing Your Answer Rates

Tax Season Scam Calls are Silently Killing Your Answer Rates

Mar 12, 2026 | Blog

Two things are certain January – April every year: taxes are due, and your customers are being bombarded with fake IRS scam calls1. While we often talk about the victims who lose money to these frauds, there is another victim: the business owner.   When hundreds of...
Combating AI-Driven Fraud With New Call Authentication Standard

Combating AI-Driven Fraud With New Call Authentication Standard

Feb 26, 2026 | Blog

The telecommunications industry has reached a definitive tipping point. We have moved past the era of educating businesses on the benefits of branded calling and have entered one where branded calling is a consumer’s expectation. This shift is driven by a stark...
Understanding and Fixing Number Mislabeling

Understanding and Fixing Number Mislabeling

Feb 23, 2026 | Blogs

To protect subscribers, phone carriers employ Analytics Engines (AEs), complex AI models that assign a “reputation score” to every single phone number on the network.  When a business call is placed, these engines evaluate it in milliseconds based on...
How to Prevent Scam Calls From Reaching Your Customers

How to Prevent Scam Calls From Reaching Your Customers

Feb 3, 2026 | Blogs

Outbound phone numbers are critical brand assets for businesses. However, these assets are frequently exploited by criminal entities through caller ID spoofing. Spoofing occurs when unauthorized callers manipulate network metadata to impersonate a legitimate...