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Protect your brand with

AFFIRM™

Reputation Monitoring

Maintaining your brand’s integrity and ensuring effective customer communication is essential for businesses and call centers.

94% of businesses think it is important to know when their calls are tagged as spam or scam.

Ensure your business calls are received with the trust they deserve with AFFIRM from First Orion. AFFIRM monitors how your outbound calls display on mobile phones, keeping you up-to-date on proper labeling and inappropriate spam or scam tags.

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Benefits

AFFIRM helps you monitor calling number performance across all 3 major U.S. mobile networks. Receive alerts anytime calls are tagged as SPAM and SCAM through First Orion's easy-to-use customer portal.

  • Monitoring and Alerts: Stay informed with alerts whenever your calls are tagged as spam or scam.

  • Improved Customer Contact Rates: Reduce the risk of your calls being unanswered and enhance customer engagement.

  • Increased Agent Productivity: Clear communication channels lead to more efficient outcomes for your calling agents.

How AFFIRM Works

  1. 1. Validation calls are placed to confirm the phone number’s reputation across major carriers.
  2. 2. First Orion collects the data from the validation calls to detect key attributes of each phone call.
  3. 3. First Orion then loads call display data in the Customer Portal and alerts business of any call tagged as spam or scam.

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CUSTOMER SUCCESS

Since implementing AFFIRM, we have seen a significant decrease in spam tags across all our numbers, especially with certain carriers, which was a major issue for us. Our calls used to get tagged as spam frequently, impacting our ability to connect with clients. AFFIRM’s automated monitoring has been a game-changer, allowing us to make almost 9,300 test calls in a month without worrying about spam tags. This would have taken us 617 hours to do manually. The peace of mind knowing that our calls are recognized as legitimate has been invaluable. Our executives even noticed the improvement, reducing the daily stress of potential spam tagging issues on all of us. AFFIRM has not only saved us time and money but has also ensured that our reputation remains intact, allowing us to maintain our high customer satisfaction rating.

 
- Anthony Zoblescin, Director of Information Technology, Pacific Debt Relief

GET STARTED TODAY

Protect your brand’s reputation and enhance your communication strategy with AFFIRM. Register today and experience the difference in how your calls are received.

Ready to protect your business calls? Start monitoring your call reputation today.

Get The Answers To All Your Questions

What does AFFIRM Reputation Monitoring do?

AFFIRM provides visibility into how your outbound business calls are labeled across mobile networks, helping identify when calls are incorrectly tagged as spam or scam.

How does AFFIRM detect spam or scam labeling?

AFFIRM uses validation call data to observe how business calls are displayed on mobile devices and surfaces those insights in the Customer Portal.

How are the validation calls made?

The business is provided the option to either conduct their validation calls allowing them to control the frequency they can verify their business calls’ labels or to allow First Orion to automate the validation calls on their behalf. Both options provide the same monitoring insights. When validating calls yourself, you place test calls using your own outbound methods. With automated validation, First Orion places validation calls.

What does AFFIRM Reputation Monitoring do?

AFFIRM provides visibility into how your outbound business calls are labeled across mobile networks, helping identify when calls are incorrectly tagged as spam or scam.

How does AFFIRM detect spam or scam labeling?

AFFIRM uses validation call data to observe how business calls are displayed on mobile devices and surfaces those insights in the Customer Portal.

How are the validation calls made?

The business is provided the option to either conduct their validation calls allowing them to control the frequency they can verify their business calls’ labels or to allow First Orion to automate the validation calls on their behalf. Both options provide the same monitoring insights. When validating calls yourself, you place test calls using your own outbound methods. With automated validation, First Orion places validation calls.

Resources

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