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Branded calls customers trust — across Europe

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CONNECT WITH SALES
example photo showing branded communications solutions from first orion
  • Vodafone Logo
  • VooDoo Logo
  • Zofer Logo
  • Keno Logo
  • My Security Analytics Logo
  • iPayForAll Logo
  • Martch Sports logo
  • WintelLimited Logo

The Value of Branded Communication

Why identifying your calls leads to more trust, longer talk time, and better results.

87% of people say they won’t answer calls from unknown numbers. With Branded Communication, companies engage with their customers in meaningful ways.

video from first orion showcasing our branded communication solutions

Make Meaningful Connections

When customers know who’s calling, they’re more likely to engage. Companies using branded calls see a 68% increase in long call duration. 

Drive Conversion

Branded Communication leads to results you can measure—like a 76% increase in first-call conversion rates.

Deliver a Better Customer Experience

77% of people view clearly identified brands as more premium when receiving a call. Better branding = better perception.

first orion's branded communication solution inform

INFORM® Branded Text Display

for the UK & Germany

INFORM branded text display ensures your business name or custom message shows on supported mobile devices—no app required.

  • Up to 76% lift in first-call conversions

  • Supported across the UK, Germany, and North America

  • Ideal for regulated industries, collections, tech support, and more

CONNECT WITH SALES
first orion's branded communication solution engage

ENGAGE® Branded Calling with Logo

via App SDK

ENGAGE lets you deliver a rich, graphic call display—including your company name, logo, and call reason—when calling customers who use your app.

Well suited for financial, insurance, telco, gig services, and app-first (SaaS) businesses.

  • Show your logo and reason for calling directly on the incoming call screen

  • Build trust and familiarity with every call

  • Requires integration into your mobile app

CONNECT WITH SALES
first orion's branded communication solution engage

See It For Yourself

Try a Branded Call Demo

What does your call look like to your customer?

Try it live—see your business name and call reason on a mobile screen.

Sharing information here is for demonstration purposes only, it will not be retained.


Without First Orion

+44 (20) 3490 1234

London, United Kingdom
INFORM by First Orion

INFORM gives businesses full control with a 32-character display, so you know exactly what it looks like when the call comes through.

Demo Business 
London, United Kingdom
ENGAGE by First Orion

Take control of your business calling with a 32-character custom display. ENGAGE allows businesses to brand calls with logo, name, and graphics to wow customers with every call.

Demo Business 
Order Update

Transform Your Mobile Communication

Tell us more about your business and calling needs, and we’ll show you how Branded Communications can work for you.

A True Game Changer For Keno

Keno cleans up businesses with Branded Calling

Keno is an on-demand car wash mobile app that sends service directly to a customer's location. They are the #1 car wash app in the UAE, and as such, their app is the 'store front' from which Keno dedicates a large amount of resources to refining processes and improving customer experiences.

View Case Study
first orion case studies keno

Why Choose First Orion

See What Our Customers Say About Us!

“Our contact rates are slightly down by 1.5% to 2%, but revenue per attempt has increased 15% to 40% depending on the brand that we’re calling about.”

Senior director of call center operations in the online marketing industry

Call Center

“If someone misses their delivery, it costs us $100 to revisit your house to redeliver an appliance. We do from 5 to 8 million appliance deliveries a year, so these numbers are significant.”

Delivery notification retail product manager

Delivery

“We were talking with our CEO and showed him a branded call experience from First Orion, and everybody on the executive leadership team thought it was awesome. It just clicked with them that we need this because nobody picks up the phone anymore if they don’t know who’s calling.”

Senior manager, product management and post-purchase experience

Retail

Resources

First Orion and Vodafone Germany Partner to Expand Branded Calling

First Orion and Vodafone Germany Partner to Expand Branded Calling

The leading provider of branded calling partners with major carrier to fast-track business adoption of the CX solution in Germany  NORTH LITTLE ROCK, Ark. – Oct. 17, 2023 – First Orion, the leading provider of branded communication solutions for businesses, today...

Frequently Asked

Questions

What’s the difference between INFORM and ENGAGE?

INFORM is a text-only branded calling solution that displays your business name or call reason on supported mobile phones—no app required. Through carrier partnerships, it now supports delivery in the UK, Germany, the U.S., and Canada.

ENGAGE is a graphic-based branded calling solution that works via your mobile app. It displays your logo, name, and reason for calling using an embedded APK or SDK, and can reach nearly any Android or iOS device with your app installed.

Who can use INFORM?

Any business making outbound calls to the UK or Germany can use INFORM.
It’s especially effective for:

  • Customer support & contact centers

  • Financial services & collections

  • Appointment-based services

  • Retail & logistics

How are INFORM and ENGAGE different from Caller ID?

INFORM and ENGAGE are both branded calling solutions that give your business control over how your calls appear—something traditional Caller ID can’t guarantee.

  • INFORM displays your business name or a short custom message directly on supported mobile devices. It works through carrier partnerships and doesn’t require the customer to install any app.
  • ENGAGE goes further by showing your logo, name, and reason for calling—but it requires integration with your mobile app (via APK or SDK). It’s ideal for businesses with app-based customer interactions.

By contrast, traditional Caller ID depends on outdated carrier databases and often requires recipients to pay extra to see who’s calling. Even then, display results vary and are not consistent across networks or devices.

Who can use ENGAGE?

Any business with a customer-facing mobile app can use ENGAGE.
It’s ideal for industries like finance, telecom, retail, gig services, and on-demand delivery—where customers already expect real-time, branded interactions within your app environment.