insights from First Orion

Dive deeper into branded calling, learn how to block spoof numbers, discover the differences between scam vs. spam, stay up-to-date on the latest industry developments and more with the First Orion telecom blog.

Smiling man in shirt and tie talking on a phone; phone screen shows incoming call from Heart Clinic.

August 4, 2025

How to Balance Automation and Human Connection in Customer Service

First Orion addresses how to integrate customer service automation without losing the personal connection customers expect.

August 1, 2025

Phone Number Reputation Management Can Prevent Bad Labels

Mark Himelfarb, First Orion Chief Technology Officer and Ukraine Managing Director, shares insights on phone number reputation management.

July 16, 2025

Taking Control of Your Caller Identity – No IT Required

First Orion Head of Self-Service Solutions shares how small businesses can take control of their outbound calls using self-service.

July 15, 2025

Most Common Mistakes in a Business' Outbound Call Strategy

Is your business's outbound call strategy failing to deliver? Discover common mistakes and how you can fix them with First Orion's solutions.

June 11, 2025

How Branded Calling Transforms Outbound Sales Teams

Branded calling improves answer rates, builds trust, and boosts outbound sales productivity. Learn how sales teams can benefit from branded caller ID.