insights from First Orion
Dive deeper into branded calling, learn how to block spoof numbers, discover the differences between scam vs. spam, stay up-to-date on the latest industry developments and more with the First Orion telecom blog.
December 9, 2022
Spam vs. Scam: The Key Differences and How to Prevent a Bad Tag
How do carriers tag numbers as spam or scam? And what's the difference? Discover how they're different and best practices to stop a bad tag.
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November 10, 2022
Improve Your Retail Customer Experience During the Holiday Shopping Season
As the holiday shopping season ramps up, stores can face many problems. Here are some tips for improving the retail customer experience.
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November 2, 2022
How Branded Communications Can Blend into Your Total Experience Strategy
Total experience blends customer, user, employee and multi-experience disciplines. How does Branded Communication fit into that strategy?
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October 19, 2022
Rating Communication: Healthcare and Phone Calls
For healthcare providers, ratings and reviews are crucial in how patients choose their doctor, medical center, etc. Is your healthcare communication clear?
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October 11, 2022
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
If auto insurance providers want to offer better value to customers, then good customer experience with branded calls has to be top of mind.
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October 4, 2022
What if Your Customers Don’t Answer? The Value of Branded Communications After the Call
Having trouble reaching customers? Don't expect a callback without Branded Communication. See how analytics can show your call success.
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September 22, 2022
Improve the Customer Experience During Open Enrollment Period (And Beyond)
Employers, insurance companies, and third party administrators can improve the open enrollment customer experience with branded calling.
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September 1, 2022
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
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August 25, 2022
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
For many businesses, answer rate is the metric that gets the most attention. But your call answer rate only tells part of your success story.
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FREE Business Registration is the first step to Better call labels
Peace of mind in five minutes or less? It’s seriously that easy.