insights from First Orion
Dive deeper into branded calling, learn how to block spoof numbers, discover the differences between scam vs. spam, stay up-to-date on the latest industry developments and more with the First Orion telecom blog.
June 21, 2022
10 Call Center Best Practices
Looking to boost your call center productivity and improve workplace satisfaction? Follow these 10 call center best practices!
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June 1, 2022
What is Number Spoofing?
Calls from spoofed numbers have surged over the years. But what exactly is spoofing? And how can you protect yourself from this scam tactic?
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May 19, 2022
Appetizing Communication: Improving the Food Delivery Experience
Food delivery is perfect for many reasons. But there are some times when service can fall flat. Nobody likes being hangry, so how can you prevent it?
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May 17, 2022
How Your Call Log ID Impacts Your Callback Rate
Do you know how you appear on your customers' phones and call log? If you're not branding your calls, you could appear as an unknown number.
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April 28, 2022
Driving Connections: Food Delivery and Customer Service
How can restaurants and delivery apps improve food delivery and customer service? (Hint: better phone communication)
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April 12, 2022
Reasons Your Business Should Register Its Phone Number
The first step to protecting your company from scammers? Registering your business’ phone number with mobile carrier analytics providers.
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April 4, 2022
Hello, Me - It’s … Me? "Smishing" - The Latest SMS Scam Trend
Scammers will stop at nothing, even going as low as messaging you from your own phone number. Learn more about smishing, the latest scam trend.
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March 30, 2022
Do People Like Chatbots? Rethinking the Customer Experience
Everywhere you look, chatbots seem to be the rising star of the conversation. Question is - do people like chatbots? Learn more.
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March 16, 2022
Get a Queue: How Callback Queues Enhance Call Centers
Nobody likes to wait on hold. Read more about why callback queues are important for call centers and directly impact customer satisfaction.
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FREE Business Registration is the first step to Better call labels
Peace of mind in five minutes or less? It’s seriously that easy.