Case Studies & Reports

Pacific Debt Relief faced severe challenges with outbound calls being mislabeled as spam or scam by carriers. After implementing First Orion's AFFIRM reputation monitoring, they saw a 20-30% increase in daily business, $700,000 in additional monthly enrollments, and saved 617 person-hours per month.

Galileo, a remote healthcare platform providing online services via phone calls and video, found patients weren't answering their phones despite requesting callbacks. After implementing First Orion's INFORM, they saw a 34% jump in customer engagement and a 45% increase in conversion rate.

First Orion surveyed over 1,000 U.S. mobile subscribers about communication preferences with hospitality businesses. 95% of customers say a branded phone call is important to their overall customer experience, and 9 in 10 expect hospitality businesses to identify their calls.

A comprehensive guide for call and contact center leaders on how branded communication transforms outbound performance — with real-world deployment patterns, KPIs, and benchmarks for answer rate, conversion, and agent efficiency.

First Orion surveyed over 2,000 U.S. mobile subscribers about healthcare communication preferences. While 93% of people want phone calls from their healthcare providers, 76% have ignored those calls because they feared scammers — highlighting a critical trust gap that branded calling can solve.

This ebook covers how to brand outgoing calls with your business name and logo, why customers ignore unidentified numbers, and how businesses across industries are seeing real, measurable results from deploying branded calling.