Case Studies & Reports

First Orion surveyed more than 2,100 mobile subscribers to see how consumer experience with phone scams evolved in the first half of 2022. The report examines scam call volumes, financial losses, common scam types, and the steps consumers want from carriers and brands to fight back.

First Orion surveyed over 5,000 U.S. mobile subscribers about their communication experiences with financial service providers. 90% said clear call identification from financial institutions is extremely or very important, and nearly 6 in 10 would switch to a competitor that brands their calls.

A top-5 U.S. mortgage lender originating over 7 million mortgages struggled to reach customers who filled out online loan applications. After implementing First Orion's INFORM branded calling, they saw a 90% customer engagement rate, 26% lift in calls answered, and 16% decrease in hang-ups.

A teledentistry healthcare provider struggled with patients not answering calls from unknown numbers. After implementing First Orion's INFORM branded calling, they achieved a 34% increase in contact rate, 23% boost in conversions, and a 45% overall conversion rate boost.

First Orion surveyed U.S. mobile subscribers about their preferences for insurance communication. The report examines what policyholders want from their insurer's calls, how branded calling builds trust, and where insurers can win or lose customer engagement.

In late 2021, First Orion surveyed 5,000 U.S. residents about their experiences with calls from food delivery services. The report examines what customers expect from drivers, why unbranded calls go unanswered, and how branded calling improves on-time delivery rates.