Case Studies & Reports

First Orion surveyed U.S. mobile subscribers about their preferences for insurance communication. The report examines what policyholders want from their insurer's calls, how branded calling builds trust, and where insurers can win or lose customer engagement.

In late 2021, First Orion surveyed 5,000 U.S. residents about their experiences with calls from food delivery services. The report examines what customers expect from drivers, why unbranded calls go unanswered, and how branded calling improves on-time delivery rates.

A commissioned Forrester Consulting Total Economic Impact (TEI) study analyzed the business value of implementing First Orion's INFORM solution, finding an estimated 498% ROI. The study quantifies cost savings, revenue impact, operational efficiencies, and risk reduction.

First Orion surveyed 5,000 U.S. mobile phone subscribers about their experiences with calls from retail businesses. The findings reveal that 60% of people miss retail calls because they don't recognize the number, and 64% would consider switching to brands that properly identify themselves when calling.

First Orion surveyed 2,000 consumers on their food delivery ordering habits and past experiences to understand how many people are using delivery apps and what makes or breaks the consumer experience. The ebook reveals the critical role branded calling plays in delivery-related phone communications.

A call center struggled to help their financial services client reach customers abandoning online loan applications. After implementing First Orion's INFORM branded-text display, they achieved a 76% boost in first call conversion rates, a 26% lift in first call contact rate, and a 12% increase in callback rate.