Case Studies

This case study examines how branded calling technology strengthens trust between insurance companies and policyholders. A top-tier online insurance platform saw conversation rates improve by over 30% and a 36% increase in long call duration after implementing First Orion's branded calling solution.

Branded calling saw incredible growth in 2023. This report examines how First Orion's clients across industries are using branded calling to improve answer rates, customer engagement, and operational efficiency, with cross-industry data and benchmarks.

Pacific Debt Relief faced severe challenges with outbound calls being mislabeled as spam or scam by carriers. After implementing First Orion's AFFIRM reputation monitoring, they saw a 20-30% increase in daily business, $700,000 in additional monthly enrollments, and saved 617 person-hours per month.

Galileo, a remote healthcare platform providing online services via phone calls and video, found patients weren't answering their phones despite requesting callbacks. After implementing First Orion's INFORM, they saw a 34% jump in customer engagement and a 45% increase in conversion rate.

First Orion surveyed over 1,000 U.S. mobile subscribers about communication preferences with hospitality businesses. 95% of customers say a branded phone call is important to their overall customer experience, and 9 in 10 expect hospitality businesses to identify their calls.

A comprehensive guide for call and contact center leaders on how branded communication transforms outbound performance — with real-world deployment patterns, KPIs, and benchmarks for answer rate, conversion, and agent efficiency.