High-Risk Insurer Boosted Engagement 69% with INFORM Branded Calling

In the high-risk property insurance sector, timely communication is mission critical. Adjusters and agents must reach policyholders quickly to assess damage and process urgent claims, yet most outbound calls go unanswered when numbers are not recognized. For insurers covering coastal, wildfire-prone, and flood-zone properties, every missed call means a vulnerable homeowner left waiting.

Unanswered Calls Stalled Claims and Increased Operational Costs

One specialty insurer focused on high-risk properties, faced a persistent answer-rate crisis. Despite a dedicated outbound team handling claims follow-ups and post-disaster inspections, most calls appeared on recipients' screens as unknown numbers. Policyholders — already on high alert for scams — routinely declined calls, extending claims cycles and driving up operational costs from repeat attempts.

Engagement Rate Increased by 69%

By deploying INFORM^® Branded Calling, the insurer replaced their anonymous caller ID with their verified brand name and call reason. When an adjuster called after a disaster, recipients saw the brand name immediately, transforming the interaction from a suspected scam into a trusted exchange.