Case Studies & Reports

By using INFORM® Branded Calling, an IT and web services company was able to display its business name and context on the incoming call screen, so customers instantly recognized who was calling and why. More customers were answering the first attempt and doing so at the right time, which dramatically increased successful call outcomes, drove more upsell and cross-sell revenue, and reduced wasted operational effort on repeat outreach.

Business identity theft, specifically number spoofing, is on the rise. For enterprises, the cost can be missed calls and a weakened brand reputation. Here is everything you need to know about spoofing and how to prevent it with SENTRY® Call Blocking.

AFFIRM provides visibility into how your outbound business calls are labeled across mobile networks, helping identify when calls are mislabeled.

Balboa Digital deployed First Orion’s INFORM® Branded Calling across all debt consolidation campaigns. Now every outbound call displays its name, logo, and “Debt Consolidation” as the call reason on the consumer’s screen. Agents can now keep their workflows, and prospects answer calls with confidence, equaling a huge leap in conversions.

AFCU turned to First Orion's INFORM® Branded Calling to bring trust and transparency to every outbound call — displaying their name, logo, and call reason directly on the recipient's screen. The results were 21% fewer insureds declined AFCU's calls, driving a meaningful lift in answered calls, deeper engagement with representatives, and more successful outcomes for members and the credit union alike.

By deploying INFORM Branded Calling, the insurer replaced their anonymous caller ID with their verified brand name and call reason.