insights from First Orion
Dive deeper into branded calling, learn how to block spoof numbers, discover the differences between scam vs. spam, stay up-to-date on the latest industry developments and more with the First Orion telecom blog.
August 25, 2022
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
For many businesses, answer rate is the metric that gets the most attention. But your call answer rate only tells part of your success story.
Read More
June 21, 2022
10 Call Center Best Practices
Looking to boost your call center productivity and improve workplace satisfaction? Follow these 10 call center best practices!
Read More
June 1, 2022
What is Number Spoofing?
Calls from spoofed numbers have surged over the years. But what exactly is spoofing? And how can you protect yourself from this scam tactic?
Read More
May 19, 2022
Appetizing Communication: Improving the Food Delivery Experience
Food delivery is perfect for many reasons. But there are some times when service can fall flat. Nobody likes being hangry, so how can you prevent it?
Read More
May 17, 2022
How Your Call Log ID Impacts Your Callback Rate
Do you know how you appear on your customers' phones and call log? If you're not branding your calls, you could appear as an unknown number.
Read More
April 28, 2022
Driving Connections: Food Delivery and Customer Service
How can restaurants and delivery apps improve food delivery and customer service? (Hint: better phone communication)
Read More
April 12, 2022
Reasons Your Business Should Register Its Phone Number
See how registering your business phone number improves answer rates, reduces 'Scam Likely' labels, and protects your brand from spoofing.
Read More
April 4, 2022
Hello, Me - It’s … Me? "Smishing" - The Latest SMS Scam Trend
Scammers will stop at nothing, even going as low as messaging you from your own phone number. Learn more about smishing, the latest scam trend.
Read More
March 30, 2022
Do People Like Chatbots? Rethinking the Customer Experience for the Best Results
Do customers really like chatbots? Explore consumer sentiment, why many still prefer human support, and how branded communication helps.
Read More
FREE Business Registration is the first step to Better call labels
Peace of mind in five minutes or less? It’s seriously that easy.